Best place to work in Oklahoma???

[FailingEnterpriseAdmin]

Originally Posted by Claremore Soldier

I give you credit, worded nicely. But what about the response that the buisnessman is not getting his service personalized? That's also a common
theme from our upper managment. And how the hell are we going to sell "PAK" to this guy? Remember its all about sell, sell, sell!

I think you've hit the nail on the head here. Enterprise rents cars out for a base rate that's below their costs, so the only way they can break even or make any money is to upsell like crazy. Therefore, Enterprise has to force the customer to come to the counter and endure the long sales pitch disguised as "good customer service" in order to get his car.

Anybody who values his time hates this. You will never get serious business travellers this way. You're permanently stuck in the low-rent ghetto.

[GP51 Weidner's Bitch]

Originally Posted by FailingEnterpriseAdmin

I think you've hit the nail on the head here. Enterprise rents cars out for a base rate that's below their costs, so the only way they can break even or make any money is to upsell like crazy. Therefore, Enterprise has to force the customer to come to the counter and endure the long sales pitch disguised as "good customer service" in order to get his car.

Anybody who values his time hates this. You will never get serious business travellers this way. You're permanently stuck in the low-rent ghetto.

Perfect quote - low-rent ghetto! I hear Eric Cartman singing "In the Ghetto..." in the background right now!

I know for a fact that Enterprise has a department that does nothing but monitor rates of other companies, and makes sure the rates at the airport are lower. This gets the customers into the branch. Then, once they are there, it's upsell hardway and CDW shoved down their throat. Guess what? Employees get tired of this as well. The ones that do end up seeing the light may just offer a larger car, take the no, and move on. Then, they may offer the waiver, knowing full well this business traveler knows how the program works, and take that no and move on. The customer will then feel somewhat satisfied by Enterprise, feel good about the service they just received, and may think about getting a car again from E in the future. This should be the desired result for any customer service. However, since they got no sell-up and no waiver, the employee then gets disciplined by upper management! Five years in, and this is still simply amazing to me.

Yeah, I've been called by my area manager just an "order filler",because my CDW sells were at 21% instead at the 30% desired mark. Nevermind I wrote twice as many tickets in my branch then anyone else. Oh yea They were all under 30% also. It doesn't matter how hard you work for the company as long as you don't sell waiver for them, they try and insult you as an employee.
I think thats were the most frustration from the employees comes from.

[GP51 Weidner's Bitch]

Originally Posted by claremore soldier

Yeah, I've been called by my area manager just an "order filler",because my CDW sells were at 21% instead at the 30% desired mark. Nevermind I wrote twice as many tickets in my branch then anyone else. Oh yea They were all under 30% also. It doesn't matter how hard you work for the company as long as you don't sell waiver for them, they try and insult you as an employee.
I think thats were the most frustration from the employees comes from.

At least you know your place! We're ALL order fillers for this company. We run around stressed for 12 hours straight, dealing with so much bullshit. Of course, all the money goes straight into the pockets of every L3 and above. Oh, but where are they all day long while the shit consistently hits every fan in the city? They're out at a luncheon, then hitting the golf course to try and "land the deal" by overpromising service that they HAVE to know we cannot fulfill with our current staffing situation.

Enjoy your Monday, Claremore Soldier. Just make sure you are a good order filler, or your "career" may be in jeopardy!

Originally Posted by claremore soldier

No Talley didn't donate anything. Most employees at ERAC are so scared of Managment they think the online survey is censored! I know thats crazy, but thats the mentality most employees have. As for me I gave the company some pretty lowe scores. I just answered honestly. Theres no way ERAC is one of the best places to work in Oklahoma, not with companies like ONEOK and Dollar Thrifty out there.

I worked in your area at one time. I was the assistant manager in Lawton Ok. I didnt like the town much but the folks I worked with were great. Who is the area manager down there now?

Originally Posted by claremore soldier

Yeah, I've been called by my area manager just an "order filler",because my CDW sells were at 21% instead at the 30% desired mark. Nevermind I wrote twice as many tickets in my branch then anyone else. Oh yea They were all under 30% also. It doesn't matter how hard you work for the company as long as you don't sell waiver for them, they try and insult you as an employee.
I think thats were the most frustration from the employees comes from.

I dont think the insult is nice but if you want to impress the"bras", you must sell dub. No other way around that one. Do they still have the 60% dubclub?

[claremore]

I didn't care about impressing bras. Just stay off my fuckin back when
I'm puttin in 12 hour days for you! My area manager is some new stuck
up cool aid drinker from PA.

California!

[GP51 Weidner's Bitch]

Originally Posted by claremore

I didn't care about impressing bras. Just stay off my fuckin back when
I'm puttin in 12 hour days for you! My area manager is some new stuck
up cool aid drinker from PA.

Claremore? Is 5159 represented here now?

Originally Posted by GP51 Weidner's Bitch

Claremore? Is 5159 represented here now?

hmmmm. 5152 alumni in da house....