Help yourself to a BOWL

Bowl of SHUT THE HELL UP

http://www.jdpower.com/travel/rating...cars/index.asp

Wow YEAR AFTER YEAR.

Originally Posted by Unregistered

Bowl of SHUT THE HELL UP

http://www.jdpower.com/travel/rating...cars/index.asp

Wow YEAR AFTER YEAR.

I fail to see a correlation between the rental process and how you treat your employees. But I'm sure we are all ears...

Originally Posted by Unregistered

I fail to see a correlation between the rental process and how you treat your employees. But I'm sure we are all ears...

This website was founded to be a CUSTOMER SERVICE WEB SITE. Not a employee/ex employee bitch fest. Please refer to why this website was created.

http://www.failingenterprise.com/ent...r_reason_1.htm

It does not mention ONCE about creating the site to let EMPLOYEES/EX Employees express their feeling toward the job.

I am just replying to the poor customer service that this customer says Enterprise continuely provide. His opinions are just that, his opinions of Enterprise service. The JD Power Award again shows the type of service "in general" the public recieves from this company

You can't expect great service when morale sucks. But i guess morale sucks at any rental car company, because you are after all renting cars for a living, and that is enough to make anybody miserable

Congratulations. You just won the Special Olympics! You are still a fucking retard!

Interesting, but this only applies to a handful of branches in the entire state; airport locations. When I was still with ERAC, I went to the airport location, and things were run quite differently than the rest of the group. I don't think its quite fair to compare 2-3 premiere rental locations in the entire state are indicative of your service at every 30 car office in an old gas station in the middle of nowhere serviced by drunks and potheads and used by drug dealers and every other sort of shady character.

And I must agree with the morale thing. I worked there for several years at ERAC and dreaded my Monday mornings. At my job post-ERAC, I have already been given a cellphone, my own desk, new desktop computer, laptop on order, and am straight salary. Hell last weekend my boss kicked us out at lunch time Wednesday, and I didn't have to work again until Monday. Plus the dress code is a lot more relaxed (even have casual Friday jeans day) and with my new work schedule, I am usually out between 3 and 4. AND NO WEEKENDS. I LOVE this job and am amazed how much more productive I am and enjoy coming into work on Monday. Sunday night I even get a little smile on my face knowing that my workweek will be nice and I will NOT be washing cars in a damn tie all day and being treated like shit by customers. Of course ERAC doesn't want to hear about anything like this, its all about the bottom line and almighty dollar and massive turnover. I've already decided unless I get offered a LOT more money, I am fairly certain I have found a career and permanent home. ERAC was just a job and I never saw myself doing it more than a year or two.