Harrisburg International Airport

[GP51 Weidner's Bitch]

Based on my name here, I'm sure he'd notice and want to find out who I am. Shit...here's a hint - I called in sick on Friday because I wanted a 3 day weekend! The other employees in my office weren't too happy, but I'm sure they survived. OK, bring on the investigation now!

Bite me ERAC.

Weidner is AT's whore. Wipe off that face of yours and get back to work you little worm.

[GP57 Dropout]

Originally Posted by Unregistered

Weidner is AT's whore. Wipe off that face of yours and get back to work you little worm.

Who is AT? Art Turner??

Originally Posted by GP57 Dropout

Who is AT? Art Turner??

I think he/she means Andy...LOL...

ERAC's HIA location blows donkey dick ---

but............... a hot and loose (if drunk as usual 5 out 7 days a week) manager does make up for it .........

why can high school drop outs run Avis and Hertz locations better (and get paid more) - than the Highly trained college graduates working for ERAC --

why is HIA ERAC so F'ed up????

[the dazzle]

Sad admin you missed what erac does better than the other rental places. You were the same person in line (so they rent just as many cars) with one less employee. So they could make more profit. You I have agreed with many things you say about my vile company, but it is not a non-forprofit group. Its biz. 101 like I've said before. If you can do the same as your comp. and you have a lower overhead you win. ERAC isn't the ACLU we are not here to make you feel better about yourself and your rental.
HIA is one of the top branches in the country in Esqi so I'd bet they have to be doing something right. If someone took a 5min snapshot of you entire work day would it Always be perfect?

[FailingEnterpriseAdmin]

Originally Posted by the dazzle

Sad admin you missed what erac does better than the other rental places. You were the same person in line (so they rent just as many cars) with one less employee. So they could make more profit. You I have agreed with many things you say about my vile company, but it is not a non-forprofit group. Its biz. 101 like I've said before. If you can do the same as your comp. and you have a lower overhead you win. ERAC isn't the ACLU we are not here to make you feel better about yourself and your rental.
HIA is one of the top branches in the country in Esqi so I'd bet they have to be doing something right. If someone took a 5min snapshot of you entire work day would it Always be perfect?

Your argument can be summarized as follows:

1. Long waits demonstrate that Enterprise is smarter than the competition by reducing costs and increasing profits through intentional understaffing, so Enterprise can consider complaints to really be compliments.

2. When people complain about Enterprise, they're really demanding absolute perfection, which is unreasonable, so we can dismiss these complaints out of hand.

If you want to argue with educated adults, you're going to need to do better than this.

[GP57 Dropout]

It's always been my beliefe that the ERAC airport offices exist for no other reason but to take a few strong hits at the competition. AND...if the ESQi is high, which HI's has been for a long time, it serves as a great marketing opportunity. for a long time people weren't seeing ERAc as the biggest because they weren't at the airport with all of the "big" dogs like Hertz, Avis, and National. When i was with ERAc it seemed like the airport was never making any money on Operating profit. The expenses are high, but it is a great opportunity for ERAc so I'm sure the goal is to just not LOSE money. Customer service is #1 priority at the airport...why else do they have a rule where the airport can only have cars less than a certain amount of mileage? VBecause ERAC knows that if you're renting nicer cars, your chances of a breakdown or some other customer service issue are significantly lower and the chance of a completely satisifed customer is greater. It's all common sense. Anyone that can't see why ERAc has the airport offices is blind.

And I don't think HI is being run poorly. that branch seems to run differenlty than any other branch I've seen and I think it too ka lot for Enterprise to change their system to compete.

You know I seldom take ERAC's side very often, Admin, but the other companies out there seem to be boneheads. Do you know how many differnet managers Hertz has had since ERAC came into the terminal? they keep getting fired or moved because they're losing to ERAc. So, like them or not, they must be doing SOMETHING right out there. Also, Allentown airport is doing pretty good for themselves too.

[FailingEnterpriseAdmin]

Originally Posted by GP57 Dropout

It's always been my beliefe that the ERAC airport offices exist for no other reason but to take a few strong hits at the competition. AND...if the ESQi is high, which HI's has been for a long time, it serves as a great marketing opportunity. for a long time people weren't seeing ERAc as the biggest because they weren't at the airport with all of the "big" dogs like Hertz, Avis, and National. When i was with ERAc it seemed like the airport was never making any money on Operating profit. The expenses are high, but it is a great opportunity for ERAc so I'm sure the goal is to just not LOSE money. Customer service is #1 priority at the airport...why else do they have a rule where the airport can only have cars less than a certain amount of mileage? VBecause ERAC knows that if you're renting nicer cars, your chances of a breakdown or some other customer service issue are significantly lower and the chance of a completely satisifed customer is greater. It's all common sense. Anyone that can't see why ERAc has the airport offices is blind.

And I don't think HI is being run poorly. that branch seems to run differenlty than any other branch I've seen and I think it too ka lot for Enterprise to change their system to compete.

You know I seldom take ERAC's side very often, Admin, but the other companies out there seem to be boneheads. Do you know how many differnet managers Hertz has had since ERAC came into the terminal? they keep getting fired or moved because they're losing to ERAc. So, like them or not, they must be doing SOMETHING right out there. Also, Allentown airport is doing pretty good for themselves too.

I'm sure Enterprise is doing a lot of learning from these airport locations, and understanding the airport customers are in a totally different submarket than insurance replacement customers. They need to go further, though, like a having a frequent renter program and ending the forced ten minute sales seminar with every rental. Again, if I have a reservation, there's only 15 seconds worth of work when I rent a car: My name is, sign here, here are the keys, space A6, thank you. If you're taking more than 15 seconds to do this, then you're creating work for both yourselves and the customer.

I don't want to sound too revolutionary here, but a good first step would be to stop pissing off your customers.

Originally Posted by FailingEnterpriseAdmin

I'm sure Enterprise is doing a lot of learning from these airport locations, and understanding the airport customers are in a totally different submarket than insurance replacement customers. They need to go further, though, like a having a frequent renter program and ending the forced ten minute sales seminar with every rental. Again, if I have a reservation, there's only 15 seconds worth of work when I rent a car: My name is, sign here, here are the keys, space A6, thank you. If you're taking more than 15 seconds to do this, then you're creating work for both yourselves and the customer.

I don't want to sound too revolutionary here, but a good first step would be to stop pissing off your customers.

Admin, you sound like you worked for Hertz.