Let's talk about group 58

[outin3.5]

Any victims of the socialist green regime in the Bluegrass?.

Yes,... Let's talk about group 58. Louisville is rocking and we are proud of it.
More green $$$ in my pocket !

Originally Posted by outin3.5

Any victims of the socialist green regime in the Bluegrass?.

Is there a new GM up that way?

The new GM, Jeff, is here. We are all excited to work with him. Group 58 is rocking !... Don't be jealous....

what happened to the Duff man?

[igodou]

The new Gm is Jeff Foster and he's a big Fuk tard just like the rest. Enterprise will never change.

I LOVE CUSTOMERS
Collect them all!

With Enterprise's on going effort to reach 100% ESQI in GP32, upper management has decided to offer bonus customer figurines for any branch with an ESQI in the 90's. This amazing incentive program is designed to raise employee morale and further institute an ESQI culture. Please make a selection from any of the figurines below! Trade with your friends and collect them all!


"I don't pay for gas" customer figurine: This customer has never paid for gas, and he doesn't intend to now. Sure he took the suburban out with a full tank, and sure he brought it back empty. But he doesn't pay for gas. You understand.

"No, I get a special rate" customer figurine: Sitting at 96% with only 1 G35 on your lot? Doesn't matter because this customer always gets the $23.99/day rate. Figurine comes with pulling string that releases a nagging high pitch noise.

"That was already there" customer figurine: This customer has the best driving record in the world. He has never been involved in an accident, and even though it's the first time the car has been rented, there is no way he could have done the damage. DX the customer? Of course not! It was already there.

"Why was I charged this" customer figurine: This figurine comes with a cell phone, and nagging voice effect. So a customer rent's a car and it's 3 months later. He rented it for 1 day, and dropped it over night. He wants to know why he was charged for a detail fee, even though the car reeked of cigarette, body odor, and wet dog. This charge somehow went unnoticed for 3 months, but this customer knows about it now, and he's not paying for it.

"My credit card covers this" customer figurine: Do you need 1 more dw sale to make it to Dub Club? Not with this customer. It doesn't matter that he has no insurance, is from a 3rd world country, and has driven a car twice in his entire life. His visa card covers it, and he's not taking it.

"Oh I have a coupon for that" customer figurine: So you thought you had an up sell didn't you? Not with this customer. He has a never ending book of Enterprise coupons. He hasn't ever paid for a upgrade in his entire life, like his good friend "free upgrade customer".

"Free Upgrade" customer figurine: Like "never satisfied" customer figurine, it doesn't matter if you have an obsessive compulsive detailing team clean the car, German engineers build the car, or a flat out brand new car. There is always going to be something wrong with it, when they return, and they want a free upgrade to compensate and you give it to them every time.

"Never Satisfied" customer figurine: This customer found out a long time ago, that we will write off any amount of money in order to make a customer completely satisfied, and he does just that. This customer comes with a free wallet, and fake money to constantly reimburse.

"I work for state farm" customer figurine: Sure agents send little, if any rides, and sure they tell all their clients to never take damage waiver, but this customer works for State farm and expects a discount. 10% off retail rate? That's not going to cut it, they want a car for $20/day and they are going to get it.

"Lurking in the bushes" customer figurine: So you pull into your lot at 7am with your hair still needing a gel, and your tie still not tied. You got there 15 minutes early, to properly groom yourself, but this customer doesn't care. He's been there since 6:30 quietly lurking in the bushes waiting for you to open. Tell him to wait 30 minutes? Fat chance. Fire up that Ralph system, your renting this figurine a car.

"5:59PM Ride back" customer figurine: You just finished matching, and are in a hurry to get to the gym before the rush when a car rolls into your lot. It's 5:59 PM customer, and he/she needs a ride back home.."only about a mile away." Traffic is going to be horrible, better eat a little healthier tonight, because your going "only about a mile away," not the gym.

"I'll be there in 15 minutes, can you wait" customer figurine: Again you just finished matching, and have somewhere to be, when the phone rings. Damnit! Why did I pick that up you wonder as a desperate customer begs you to wait an extra 15 minutes for your car. Figurine, comes with a free hammer, to smash over your head as you wait an extra 30, not 15, for the customer. What's wrong with you? Never pick the phone up after 6PM.

"I need a CD player" customer figurine: The Aveo doesn't have a cd player and the customer doesn't want to pay $5 dollars more for the ICAR. He/she won't rent a car, unless it has a cd player. Free upgrade here we come!

"Married with children" customer figurine: This figurine, comes with 3 other rampant children that mercilessly run around the office, while you try to set up a direct bill. Figurine comes with a free gun, to shoot yourself with.

"I don't want to pay for anything" customer figurine: This claimant figurine, comes with a sour puss face, and a really bad attitude. There car was just hit, and they on top of treating you like shit, they aren't paying for anything. Need matrix production numbers? Look elsewhere, because you won't get any from this customer.

"I didn't know I had to pay tax" customer figurine: For some reason, this customer thinks tax is applied to everything in the world, but rentals. Makes sense right? Wrong, but it doesn't matter anyway, this customer won't pay tax, and it's time to change that rate.

"I thought the coverage was included in the rate" customer figurine: You thought that DW sale was rather easy, but you decided not to say anything anyway. Well it doesn't matter now, because they aren't paying for it. Besides, they didn't wreck the car, so they never needed it. Hope you weren't at 111, because you are 109 now.

"Do as I say, not as I do" customer figurine: You know this customer well. This customer demands a clean car, and complains when a morsel of dirt gets on the rug. Yet somehow when the car returns, it trashed beyond recognition and smells like throw up, burnt hair, wet dog, and farts. Charge a detail fee? You must be out of your mind, "Do as I say, not as I do" customer won't pay for it.

"No it said (insert car here) on the internet" customer figurine: So you called drivers for a 300/passat/ or name your premium car from ? Well this figurine won't appreciate it, because they want the dodge charger that was promised to them on the internet. Figurine comes with "see only what you want to see" vision because "or similar" never shows up on their monitor.

"No I need a suburban, a Durango isn't big enough" customer figurine: This figurine comes with two heads. The first one is a happy smile, that the customer walks in with, the second is a psychotic enraged face, that leaves when he finds out that the FFAR available is a Durango. It doesn't matter that he had 15 people, and 20 bags of snow gear, and it doesn't matter that a Suburban wouldn't have fit all his shit either, it's the principle of the matter. Comes with free dentist appointment, to fix the teeth, that this figurine just smashed out of your mouth.

"I rent vehicles from you all the time" customer figurine: This customer claims to have rented a vehicle from you, every week, since you have been born, but when you look it up in closed tickets, you notice they rented an ecar on a weekend special 4 years ago. They want 25% off, and they won't stop until I get it.

"Can you deliver the car to me" customer figurine: This customer calls and want a car delivered to them. You explain to the customer, that you don't deliver cars, they explain, that the commercial says you do. "Funny" you think, every commercial I have ever seen says "Pick Enterprise. We pick you up". Shucks, must be your fault again. Figurine doesn't come with ears, because they won't listen to you anyway.

"I only drive GM products" customer figurine: You can't figure out why in hell this customer would prefer to rent a cavalier with damage on it, over a brand new Neon, but it's not your job to understand. It is your job to hike it from the airport no gains, and sit until that customer comes in. You better have it, because he's not renting a Hyundai either.

"What do you mean my license is expired" customer figurine: Figurine comes with a expired license, and 2 hours of your time, to take them to the DMV, then the bank to pay for the fee's and back to the DMV to take a picture all for his $19.99/day Kia rio. This figurine, also comes with a gun to blast yourself, when his credit card declines.

"They didn't tell me that over the phone" customer figurine: This seedy figurine, wants to rent a car for shady purposes, and for some reason, think he can rent the car on cash. Figurine doesn't come with a credit card or debit card, but luckily does come with a DNR.

"1-800 Rent-A-Car" customer figurine: This figurine comes with a pointless complimentary phone call right after purchase, asking for a phone number to an obscure branch in Montana. All hopes of booking the reservation ended when you heard the pre-recorded 1-800 message in the first place.

"My credit card shouldn't be declining" customer figurine: This customer can't figure out why their credit card is declining, and worse then that, they can't understand why you can't give them the car for free. If you select this figurine, make sure to wait 24 hours before trying to select again.

"I swear this is a license" customer figurine: Figurine comes with an ID card, and not a license. Figurine also comes with a pointless argument in which the customer tries to convince you that it really is a license. Also comes with a free ride back to the store when the customer finally gets that they aren't renting a vehicle.

"But Natres told me... I could 1 way the vehicle, have a vehicle for free, leave it on the highway, leave it at the airport, smash it because I have damage waiver, get a free upgrade because I'm a senior citizen, not pay the underage fee, get a 4WD SUV, guaranteed me a Jaguar, guaranteed me a TANK, said the damage waiver is included, said I don't need PAI, said there was a yearly rate" customer figurine: I don't care what Natres told you. They are all moron ex-convicts with absolutely no idea what they are doing.