Shady here in the heartland! It's funny that erac employees can be forced to leave when they find you are posting your resume online but will not fire an employee for doing unethical acts. I have witnessed all of the following by level III's[/color]: -Telling customers about the geo metro that we don't carry is our only vehicle to rent...unless you want to pay $5 extra for one of 10 cars available. -Stealing from Employees! -Changing timesheets incorrectly. -I actually had an area manager tell an MT that he will make $48,000 when he becomes assistant manager!!! -Tell customers we get our cars LOFR'd every 3,000 miles. -Bribing customers to say they are completely satisfied (giving them free rentals if they say CS). -Bribing employees to never repeat what they said to GRM or VP. -Tell employees that at least one customer has to complain that you were too aggressive with sales (even when a customer has just been in a total and have their 5 year old daughter in the hospital...horrible, but true story). -Closing overnight insurance drops the next day to get an extra day's income (this is the miracle unforeseen drop charge). -Telling customers it's mandatory to buy DW. -oh, and my most favorite, not closing a ticket until after 2:00. Just a few examples....I'm sure somebody can think of some more examples. |