C2 - DG Haters Please Read On

I remember last year I rented quite frequently out of the Toronto airport, consecutively renewing for four weeks at a time (had to spend most of the spring and summer in Ontario). I snagged a really great rate on the internet (free kms good weekly rate) for a couple of times in a row. One assistant manager observed this and said that I didn't have to keep booking on the internet since he'd promise that the airport branch would honour the same rate through the summer. I thought this was pretty cool customer service. Everything went smoothly until I went to renew for the last four-week period. It was then that another assistant manager curtly informed me that he could not honour the old rates because rates change according to the marketplace, which of course was right in the middle of the summer peak and thus were about $100 more per week with a km cap of 1400. I whipped out my car rental file and showed him the other assistant manager's card which bore his rate promise in his own writing. I also informed the other assistant manager that this constituted a contract (which it does) and that he'd would just have to honour the old rate. He actually had the temerity to get very huffy with me until someone else intervened and told me that I was a good customer and that they would keep the old rate on the books. When I went back to Ireland, a few months later I found an extra charge on my Amex statement from, you guessed it, ERAC. I refused to pay and when Amex investigated, they found no legitimate reason for the extra charge. I later found out that the unfair assistant manager was horrible to his employees and was simply motivated by bumping up his commission by every cent he could scrounge from or cajole out of customers. I wonder if he is typical of C2 management?

Originally Posted by Unregistered

I remember last year I rented quite frequently out of the Toronto airport, consecutively renewing for four weeks at a time (had to spend most of the spring and summer in Ontario). I snagged a really great rate on the internet (free kms good weekly rate) for a couple of times in a row. One assistant manager observed this and said that I didn't have to keep booking on the internet since he'd promise that the airport branch would honour the same rate through the summer. I thought this was pretty cool customer service. Everything went smoothly until I went to renew for the last four-week period. It was then that another assistant manager curtly informed me that he could not honour the old rates because rates change according to the marketplace, which of course was right in the middle of the summer peak and thus were about $100 more per week with a km cap of 1400. I whipped out my car rental file and showed him the other assistant manager's card which bore his rate promise in his own writing. I also informed the other assistant manager that this constituted a contract (which it does) and that he'd would just have to honour the old rate. He actually had the temerity to get very huffy with me until someone else intervened and told me that I was a good customer and that they would keep the old rate on the books. When I went back to Ireland, a few months later I found an extra charge on my Amex statement from, you guessed it, ERAC. I refused to pay and when Amex investigated, they found no legitimate reason for the extra charge. I later found out that the unfair assistant manager was horrible to his employees and was simply motivated by bumping up his commission by every cent he could scrounge from or cajole out of customers. I wonder if he is typical of C2 management?

This could only be one person since the airport only had 1 male am and one female am last summer.Nice work HS.Who intervened?Depending on the month either Kursi or Angus ,both good guys ,now gone,too bad.HS still around what's that tell you about C2.

I used to work at C201 with HS....good person.....Kursi and Angus..never worked with Kursi.........worked with Angus.............Kursi was a cheater and that is what got him promoted.....Angus just was at the wrong place and the wrong time......thank god I do not work at ERAC anymore....life is better after ERAC folks.

Originally Posted by Unregistered

I remember last year I rented quite frequently out of the Toronto airport, consecutively renewing for four weeks at a time (had to spend most of the spring and summer in Ontario). I snagged a really great rate on the internet (free kms good weekly rate) for a couple of times in a row. One assistant manager observed this and said that I didn't have to keep booking on the internet since he'd promise that the airport branch would honour the same rate through the summer. I thought this was pretty cool customer service. Everything went smoothly until I went to renew for the last four-week period. It was then that another assistant manager curtly informed me that he could not honour the old rates because rates change according to the marketplace, which of course was right in the middle of the summer peak and thus were about $100 more per week with a km cap of 1400. I whipped out my car rental file and showed him the other assistant manager's card which bore his rate promise in his own writing. I also informed the other assistant manager that this constituted a contract (which it does) and that he'd would just have to honour the old rate. He actually had the temerity to get very huffy with me until someone else intervened and told me that I was a good customer and that they would keep the old rate on the books. When I went back to Ireland, a few months later I found an extra charge on my Amex statement from, you guessed it, ERAC. I refused to pay and when Amex investigated, they found no legitimate reason for the extra charge. I later found out that the unfair assistant manager was horrible to his employees and was simply motivated by bumping up his commission by every cent he could scrounge from or cajole out of customers. I wonder if he is typical of C2 management?

Yes sir or madam it is.......

Originally Posted by Unregistered

I remember last year I rented quite frequently out of the Toronto airport, consecutively renewing for four weeks at a time (had to spend most of the spring and summer in Ontario). I snagged a really great rate on the internet (free kms good weekly rate) for a couple of times in a row. One assistant manager observed this and said that I didn't have to keep booking on the internet since he'd promise that the airport branch would honour the same rate through the summer. I thought this was pretty cool customer service. Everything went smoothly until I went to renew for the last four-week period. It was then that another assistant manager curtly informed me that he could not honour the old rates because rates change according to the marketplace, which of course was right in the middle of the summer peak and thus were about $100 more per week with a km cap of 1400. I whipped out my car rental file and showed him the other assistant manager's card which bore his rate promise in his own writing. I also informed the other assistant manager that this constituted a contract (which it does) and that he'd would just have to honour the old rate. He actually had the temerity to get very huffy with me until someone else intervened and told me that I was a good customer and that they would keep the old rate on the books. When I went back to Ireland, a few months later I found an extra charge on my Amex statement from, you guessed it, ERAC. I refused to pay and when Amex investigated, they found no legitimate reason for the extra charge. I later found out that the unfair assistant manager was horrible to his employees and was simply motivated by bumping up his commission by every cent he could scrounge from or cajole out of customers. I wonder if he is typical of C2 management?

Time to pay the prices you cheap fucking bastard......sorry..I always wanted to say that to a customer. ESQI anyone?

Originally Posted by Unregistered

I used to work at C201 with HS....good person.....Kursi and Angus..never worked with Kursi.........worked with Angus.............Kursi was a cheater and that is what got him promoted.....Angus just was at the wrong place and the wrong time......thank god I do not work at ERAC anymore....life is better after ERAC folks.

HS good person.Most of the time.

Kursi was moved to 40 where my cat could get a 90 esqi.Then got promoted.Then quit.

Angus didnt bleedgreen.

So you didnt work with Kursi at 01 but did with Angus but now dont work at enterprise.Who could you be?????????


Well I'll tell you one thing your full of shit because the only people that worked with Angus and HS at 01 and are now gone are Jen S & Emil G .
If you dont work here anymore tell us who you really are.Scared?

so you're from Ireland yet you post in the DG haters page and know that you rented at C201.... yup, I believe that you're a customer... not

Time to pay the prices you cheap fucking bastard......sorry..I always wanted to say that to a customer. ESQI anyone?


Ummmm, I merely wanted ERAC to honour the price that was quoted. If you can't see that, then you surely are thick. If a company says it will do one thing, and then wants to bump the price, then it is breaking the law. It has nothing to do with me being cheap.

To the poster who thinks I'm from Ireland.... You're making an assumption, and based on that assumption, you're concluding that I wasn't a customer. Well, I can assure you I was indeed a customer.

I can always count on this site to give me a good laugh before I head off to work; thanks Andy T.