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Enterprise Rent-A-Car Is A Failing Enterprise!

Open Discussion About The Ongoing Problems At Enterprise Rent-A-Car

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  #181 (permalink)  
Old 2006-09-26
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Default Re: C3 Stories

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Originally Posted by Unregistered View Post
In reference to this post....sounds like you are very new to the world of E. It also sounds like you may work at the only properly run branch in C3. Try working at another branch and see how you feel then...........................

I hear your pain. I guess I'm lucky because the branch I am at is very well run. What it all boils down to is management. At my branch, my BM works hard, is there everyday at 730...NOONE is allowed to work more than 50 hours a week. And we do say no to customers - we are out of there at 6pm on the dot (give or take 10 minutes) almost everyday. If a customer calls at 555 and wants a p/up we kindly inform them that we close in 10 minutes and that it is not possible.

Its all in how you run the business. If you have a bunch of NRES made for 545, call them and tell them that they need to come in earlier. If you don't have any cars - plan ahead and call your customers, be honest. We don't sell chocolate bars here...cars are not always on the shelf in great variety for the taking.

My branch has one of the highest ESQis in the group and its all due to good management and a good team. It is possible but if you are at a branch that isnt all it should than a. transfer or b. quit
Good for you!
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  #182 (permalink)  
Old 2006-09-26
Title: Banned User
 
Join Date: 2006-09-10
Posts: 99
Truth1 has an average reputation (10+)
Default Re: C3 Stories

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I am not going to start to argue over points, that is not my goal here. I'm just saying that what Enterprise promisses vs the reality of working at Enterprise is night and day.

There are many great things Enterprise offers thier employees, however, what they say and what they deliver is not one and the same. Having said that, I am sure you could write a plan and I also agree that in school you do not get a complete picture or full understanding of what it takes to open and run a successful business (I have and continue to run a small business so like you, I understand that).

Enterprise will help to optain that knowledge but not to the extent they say. They teach you some great stuff in regards to runing an Enterprise Branch but not for running a business in general. Many skills (tangable or intangable) are transferable (mainly intangables) but most are not.

There are many other organizations which have much better training structures in place where at the end of the day not only are you very knowedgable but you also have credentials. Enterprise gives you (besides knowledge) nothing to take with you while advancing your career.

Also, I should say that everything is relative. I believe that Enterprise would be better off training those with only high school education. These employees would have less expectations on salary progresstion. A class mate of mine worked for a different company and is now doubling my salary with several more opportunities in his organization to grow, learn, and earn more. We started at the same time and have similar backgrounds.

Working as a branch manager making 30-45k is ok if that is what you need to reach your goals in life (home/car/lifestyle) I on the other hand aspire to have much more in life. Therefore it really is relative to your goals.
Ok, I know how the interview process works in C3. I was told in my interview that I was going to 1)work long hours/shitty pay at first 2) have to move if I wanted fast promotions 3)be a self starter and be willing to learn. I don't know how much more straight up that could be. I had no experience whatesoever before I started with ERAC I didn't learn how to sell, market and run a business on my own. And it is relative dumbass. Selling is selling. You have product knowledge, customer needs and wants, overcoming objections etc etc. Doesn't matter if you are in car rentals or whatever. Customer service is customer service. Same deal. I really don't know what world you come from, but most jobs you get a week of training and its off you go. I also made 45k in my first year as a manager. Shitty pay by compairison, but I'm not an idiot that thinks I'm gonna make 100k a year out of college. That's the problem with most of the new generation. Don't wanna work and want 100k a year out college. Grow up, put your time in, learn some things and then move on (and stop your bitching)
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  #183 (permalink)  
Old 2006-09-27
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Default Re: C3 Stories

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Originally Posted by Truth1 View Post
Ok, I know how the interview process works in C3. I was told in my interview that I was going to 1)work long hours/shitty pay at first 2) have to move if I wanted fast promotions 3)be a self starter and be willing to learn. I don't know how much more straight up that could be. I had no experience whatesoever before I started with ERAC I didn't learn how to sell, market and run a business on my own. And it is relative dumbass. Selling is selling. You have product knowledge, customer needs and wants, overcoming objections etc etc. Doesn't matter if you are in car rentals or whatever. Customer service is customer service. Same deal. I really don't know what world you come from, but most jobs you get a week of training and its off you go. I also made 45k in my first year as a manager. Shitty pay by compairison, but I'm not an idiot that thinks I'm gonna make 100k a year out of college. That's the problem with most of the new generation. Don't wanna work and want 100k a year out college. Grow up, put your time in, learn some things and then move on (and stop your bitching)
Are you GL?
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  #184 (permalink)  
Old 2006-09-27
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Default Re: C3 Stories

This is my first post. Truth1 is so GL-one of the best employees ERAC ever had! Bar none.
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  #185 (permalink)  
Old 2006-09-27
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Default Re: C3 Stories

Is GL an old employee, I have only been around a little while and can't figure out who that is.
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  #186 (permalink)  
Old 2006-09-27
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Is GL an old employee, I have only been around a little while and can't figure out who that is.
GL is Gina Lovely a famous pornstar.
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  #187 (permalink)  
Old 2006-09-27
Unregistered
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Default Re: C3 Stories

Must work on the quebec side then
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  #188 (permalink)  
Old 2006-09-27
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Default Re: C3 Stories

Just so everyone knows, we are reading everything
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  #189 (permalink)  
Old 2006-09-27
Unregistered
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Default Re: C3 Stories

Why is there so much tension in C3 lately? Whats the real deal?
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  #190 (permalink)  
Old 2006-09-27
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Just so everyone knows, we are reading everything
What does this mean?
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