A Relieved Ex Employee from U2

[PUT_OUT_TO_PASTURE]

ONLY AN ENTERPRISE GREEN MONKEY WOULD BE SO PEDANTIC OVER THE LANGUAGE USED TO SPEAK THE TRUTH!!! ITS A DOGGY DOG WORLD!!! LOL

Originally Posted by PUT_OUT_TO_PASTURE

ONLY AN ENTERPRISE GREEN MONKEY WOULD BE SO PEDANTIC OVER THE LANGUAGE USED TO SPEAK THE TRUTH!!! ITS A DOGGY DOG WORLD!!! LOL

actualy i dont work for enterprise, was close but then saw this site and decided to think twice.
i was just messin mate, on a serious note your post is a good read for anyone thinking of applying to erac,

[PUT_OUT_TO_PASTURE]

I am glad to here you are not part of the Green Cult!!! I am also glad that my true version of things has stopped another person from falling into the same trap that I did. Anyone else who wants to know anything about the job and what it entails, questions are welcome. I would never say that Enterprise won't suit a person, but I think if it does you are definately in a very small minority. Other items I would like to add about the job are:

What you have read on other threads about the kind of immoral acts that staff are forced to perform, is in many cases true. Many of the things that happen are not because the staff are immoral or calculating it is because they are backed into a corner by the job. The targets of the job are so high that you have no choice but to do things you disagree with, just to keep out of the heat with your managers. The way in which ERAC chooses to run its business makes sense i suppose if you are a money grabbing company, however i feel that by taking these risks they lose valuable customers and future business.

FACT OR FICTION!!!!

ERAC sometimes rent cars they know aren't in tip top condition as advertised? (i.e cars that have a slow puncture)

FACT - It is true that in the 4 branches that I have worked in I have seen cars tyres inflated to the max so that they can be rented. Sometimes your branch can be short of cars that any car will do even if it means a customer will return complaining of a puncture or a corporate account will complain they are having difficulty opening a door. It is the pressure that the environment puts on its staff and to meet the demand they will use everything at their disposal. It is harsh to blame the staff though as they are usually acting under instruction from higher figures.

ERAC upgrade a person into a car that they are going to have anyway?

FACT - It is true sales are a HUGE aspect of the role and you are expected to try for an upgrade with every customer. For instance... you are expecting a customer who has booked and A - class car (budget 3 door 1.0) and you only have a corsa outside which is classed as an upgrade to a b- class car. The member of staff will try to get that person to pay extra for the car they are going to get anyway by using lines such as "This one has Air - con" or "You would feel alot more comfortable in this one" I have even heard this one said "Your car is just at the garage it will be back in 20 minutes, you are free to wait, but we can get you going in this one now for just and extra £3 per day?" REMEMBER if they are trying hard then don't budge.

ERAC give customers cars that don't fall into the higher category they are paying for?

FACT - Yes this is true also, I have seem staff try to explain to customers that the Astra hatchback outside is really as big as the Estate vehicle that they booked and are paying for. Very Entertaining!!!

ERAC tell customers what car they will be having and then go back on their word?

FACT - True, i have seen customers be very disappointed when they are presented with a micra and hav been promised a Corsa. ERAC ALL THE WAY OVER PROMISE AND UNDER DELIVER!!!!!!!!!

ERAC keep up with the maintenance of the cars?

FICTION - More often than not resources and staff are stretched that far that basic checks such as oil and water usually go unchecked. This isn't always the case but I have been in many a car that has had no wiper fluid. Enterprises way of cutting back a little bit further.

ERAC doesn't document damage on some contracts so that the customer will become liable?

FACT - More often than not damage is accidentally missed, but there have been occasions that staff have been asked by management not to record certain parts of damage on the checking sheet so that the customer will become liable when they return and it is noticed on the way in. This boils down to the fact that each branch takes the loss of undocumented damage and if no one is accountable it hits the Branch Manager, Area Manager, City Manager and General Manager's pocket.

TUNE IN AGAIN FOR ANOTHER EXCITING INSTALLMENT!!!!

Same shite, different country. They are operating the same way in the states and have been for years. I worked for ERAC in the mid-nineties. Nothing has changed. You are right... ERAC is probably good for about 5% of the people that they hire.

Sorry that graduate jobs are scarce. Hopefully things pick up soon. I joined ERAC in 1994 based on a similar job market.

[I Hate Breeds]

Rothman?