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Enterprise Rent-A-Car Is A Failing Enterprise!

Open Discussion About The Ongoing Problems At Enterprise Rent-A-Car

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Stage 1: I'm Thinking Of Working At Enterprise Discussion Threads For People Thinking Of Working At Enterprise Rent-A-Car

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  #11 (permalink)  
Old 2005-01-20
JeahHo
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Default Re: Here it is again

What they want is people to come in and do the job they are getting paid for without a bad attitude. I am sure you are sorely missed.
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  #12 (permalink)  
Old 2005-01-21
realitycheck
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Default Bad attitude

How many people define that and how Erac defines that are often different. Sure, there's people that sucked with regards to attitude. Does voicing your disagreement with an upper management decision translate to 'bad attitude'

At Erac, it does quite often.
When you question authority, authority doesn't like it. Shouldn't good leaders be open to suggestions from their team?
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  #13 (permalink)  
Old 2005-01-21
johnnywaiverpants
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Default Tact

I might be reading into tone too much, but I have a hard time believing this person was very tactful in there reprimanding of employees and their suggestions. Now, I will admit one of the biggest problems I had with enterprise is they had their playbook and you're input was encouraged however I was told specifically if I had anything contrary to offer to keep it to myself. Many company's are different, many are the same, however being rude, brazen, unproffesional and threatening in your demeanor will not help you anywhere. From your posts you appear to be one of those people and I remember several when I worked there, and all of them wondered why they weren't getting anywhere.
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  #14 (permalink)  
Old 2005-01-21
realitycheck
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Default Tone

Personally I think she may just be frustrated with what happened and how she was treated and simply went off in the post. Frustration can affect someone's tone immensely. I didn't get that she had HR on speed dial or was necessarily a problem maker. She said she was called a bitch by her superior and regardles of whether she is or isn't one is a moot point. What does that say about professionalism when your boss berates you in front of your peers? As for voicing her suggestions, c'mon. Everybody in rental 'voiced' their suggestions about how things could run smoother, except most did it under their breath simply because speaking up accomplished nothing at that company. She could be a loudmouth who wanted to make noise, or she could be someone just like many others on this board who realized real quickly the inherant retardness in many decsions that are made at that compnay. I don't know her from Adam, but I know what Erac is like, so her story is not implausible.
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  #15 (permalink)  
Old 2005-01-21
johnnywaiverpants
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Default Tone

Point taken, and as I mentioned I'm basing my post solely on the tone of her message and could be totally off base. In my present career I was extremely uncomfortable at first because even as a new employee with very little working knowledge of the business I was asked for my input on everything, this was completely foreign to me at the time and I was definately still in the habit of giving enterprise answers ie: say what I think/know you want to hear, be noncommital so there's room to backtrack should I say the wrong thing, etc. The thing people need to realize about enterprise is it's renting cars, they have a playbook, and they execute it and it makes the people who matter money. They will not reward original thought or ideas contrary to the way things have always been done. The only example I can remember where you were actually encouraged to develop your own system was in employee motivation. They have to keep smiling, positive people in the branch for the customers and they'd let you do whatever you needed to do to keep that happening. Really a joke when you compare that to the line they give you regarding running your own business. My problem with posts like this last one is I think about my promotions, and promotions of those I know, and non-promotions of others I know and I'm sure people I beat out would say the same things people here say, true or otherwise. I also know unpromatable employees that I could make a case for promotion, even though they weren't deserving, so the whole topic is very subjective. Enterprise has a very clearly defined working culture, most companies do. It is very true that they look for those people who match the culture (the "golden childs", the "big sellers") and rank them ahead of equally competent people who may just be a square peg in the cultural round hole. The reason a site like this exists is that Enterprise hires so many damn people and they are looking for a very narrow band of employees who truly fit their business culture. The natural result is that most people who begin there were never truly going to be happy in that environment and will eventually leave. Unfortunately because of the life stage the vast majority of these people are in they are not in a position to risk a steady paycheck and therefore will often try to make the best of a bad situation for far too long. Jobs are a lot like girl/boyfriends, we often hang on for too long when we know it's no good anymore and would be happier with someone else, or noone at all. When both people realize this and make a quick break there are usually few hard feelings, its when both hang on too long that it gets ugly. Enterprise is the proverbial girl/boyfriend that will let you stay as long as you want as long as you'll still put up with it. Unlike other companies they don't hire ticket pumpers so their design is to hire people knowing they will have a small success rate, but realizing this will be offset by hiring motivated, hard-working, and intelligent young people to work for peanuts and give the company far more than any hourly employee would. The key to this and any other job or career is to fold your hand when you know it can't win. If you get passed over for promotion three times, and people call you names that sucks, and it's not fair, but you have the option to leave and enterprise employees shouldn't forget that. Nobody is powerless and there is nothing worse than getting up day after day to spend it doing something you hate around people you don't respect. I'll get off my milk box now.
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  #16 (permalink)  
Old 2005-01-21
JeahHo
Anonymous Coward
 
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Default Re: Tone

"Unlike other companies they don't hire ticket pumpers so their design is to hire people knowing they will have a small success rate, but realizing this will be offset by hiring motivated, hard-working, and intelligent young people to work for peanuts and give the company far more than any hourly employee would."

Bingo! I was kind of on the fence over whether they would be better off hiring management from outside the company and simply hiring ticket writers in order to cut down on turnover and bitter employees. But, after really thinking this through and having a couple fairly limited discussions with some HLE people, I think this is actually one of the keys to Enterprise's success.

Not only do they get some excellent employees who work for peanuts while grabbing at the dream of a nice 6 figure salary (which although uncommon is not unreachable), but they are able to use that peanut pay to find superb management.

I don't care what anybody says, you just can't determine how good an employee is by their resume. You may not always agree with who they promote, but their management has been tested and it isn't just some joker walking in off the street.

Yes, I got a little off the topic.
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  #17 (permalink)  
Old 2005-01-21
RockNRollHeroine
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Default Bad attitude?

"What they want is people to come in and do the job they are getting paid for without a bad attitude. I am sure you are sorely missed."

Actually, Jeahho, I WAS VERY missed. I stopped in about two weeks after I quit Enterprise to see my old friends and coworkers at the branch that I had quit from. The first words out of the new assistant manager's mouth was, "Every single regular customer has been asking about you and why you left. They miss renting from you already."

You can think what you want about me and my "bad attitude." As an assistant manager I ALWAYS made it a point to take suggestions from my staff in order to make the process run smoother. I learned very quickly that upper management does not.

In fact, my attitude was so "bad" that one of my old customers called the corporate branch and asked to speak to my old area manager after he found out what actually happened that led me to quit. He threatened to stop renting from Enterprise altogether because of the way I was treated.

My area manager never returned his calls.

NOW who has the bad attitude?
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  #18 (permalink)  
Old 2005-01-21
realitycheck
Anonymous Coward
 
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Default Got a little excited there?

As for your peanut pay leading to superb management comment....I think you're being way too generous with your adjective. Sure you can always find a diamond in the rough, but that can happen at any company. Erac pushes people through to management positions that are often no way ready to handle many aspects of managing. They hit the 'fast track' and suddenly find themselves in a leadership role with minimal leadership skills. Those people often aren't aware of the fact that they are poor leaders because the company didn't give them enough time to develop. They learn as they go, but unless they do something to cost the company money, their attitude, the way in which they speak to their employees, people skills, and leadership skills in general are generally tolerated and left alone despite the fact that they alienate and turn off many solid employees. The poor management that exists all across the company is a direct result of Erac doing nothing to make their managers better leaders.
I could care less how Hertz recruits compared to Erac, but yet again you give Erac way more credit than they ever deserve.
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  #19 (permalink)  
Old 2005-01-21
johnnywaiverpants
Anonymous Coward
 
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Default Calls

How did you know all these calls took place, especially if they weren't returned by the ARM? Again I apologize upfront but you sound a little disillusioned to me due to my experience with people relating similar stories.
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  #20 (permalink)  
Old 2005-01-25
Nick
Anonymous Coward
 
Posts: n/a
Default Yes!

I came back from a first interview from ERAC when I found this website. This specific board was not created then, but it was this website that made me decide not to accept the position.

During the interview, the HR people gave me a line of BS about how hundreds of people were applying for the position and how I would be so lucky to work there.

ERAC did tell me that I would be required to work at least 50 hours a week, so they are up front about what is expected from you.

Me personally, I am getting married in May. I read posts from people who's marriages got ruined because of the long hours of ERAC. I like to work hard (I work at least 50 hours a week in my current position) so dont get me wrong, I would have loved the challenge of working there. But it seems that the turnover rate is incredibly high! If you last longer than 6 years you are considered lucky. I am looking for a company where I could have a long career with.

Some people may think i made a mistake by not accept, I personally dont.
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