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| Originally Posted by Jesus Fucking Christ, Bitch Internet rates fluctuate as well. I'm not saying you didn't get screwed Admin, but I am saying you can't base that judgment on one comparison to one Internet rate one day. |
It happened quite frequently. The VP who came out to visit confirmed this, explaining "Sometimes you win, sometimes we win". This was less than fully confidence-inspiring.
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| Originally Posted by Jesus Fucking Christ, Bitch Corporate rates tend to be tiered based on volume of business as well, so you're not going to always get the rock-bottom price if you're not driving revenue by residing in the top tier of repeat business...even as a corporate account. |
I can understand the rates are tiered and that I wasn't a very big customer. However, if a first-time anonymous customer can get a lower rate on the Internet, something's wrong with the tiers.
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| Originally Posted by Jesus Fucking Christ, Bitch Is this fair when the Internet is so easily accessible? It's debatable. I'm thinking ERAC is functioning on the assumption that many people don't use the Internet to book rentals and the ones that do are comparison shopping, so they're banking on the corporate accounts not questioning it. I'm not sure I agree or disagree, I guess I'm indifferent to this practice. |
I agree that their strategy appears to be one of competing on the Internet when they have to, but hoping people won't figure that out. The problem is that when your customers find out you've been banking on them being ignorant, they get really resentful.
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| Originally Posted by Jesus Fucking Christ, Bitch I don't agree with branches not using some sort of guideline for rate integrity. I just don't believe in charging every customer the same rate either. |
I have no problem with Enterprise making an offer to a customer at whatever rate they want. The customer can decide whether to accept it. My only objection is when they're deceptive (my corporate "discount" rate actually increased my costs) or when they lie to customers ("the standard rate for this is $52.99...").
Given all that, I would caution Enterprise to stay out of the rug merchant style of negotiating, because customers will suspect they're being taken advantage of and will stay away.