what are the real hours?

i see most branches are open 8am-6pm M-F and 9-1 Sat.
do they make you come in at 7 and work till 9 or something? what the hell do you do working 12 hours a day? i see everyone complaining about 60+hrs per week? and how often to you work saturdays? any insight would be appreciated

[Popper1977]

Depending on the level of ineptitude of the area manager and the amount of whining the various body shops and service writers do, the time of arrival can be anywhere between 7:00-7:45 (some branches will make special early pick-ups for the shops that cry the most). Some branches will cater to the inconsiderate garbage can of a customer by staying open past 6:00 just to accommodate that loser, even if it involves a ride 12 miles home. Saturdays are typically on a rotation basis, most branches will only staff 2-3 people. But with the peanuts that ERAC employees are paid, many volunteer to work weekends just so they can afford more to eat than ramen noodles and bread.

i thought you are paid a "salary" - why would anyone want to work saturdays if they are just paid their bullshit $35k salary? i love the sarcasm in your reply - i used to love ramen noodles!

[Dom182]

Only assistants and above are salary. Everyone else clocks every hour they can because the pay sucks

Originally Posted by Dom182

Only assistants and above are salary. Everyone else clocks every hour they can because the pay sucks

not if you are lucky enough to live in california. assistants are on the clock because the green machine got sued. the assistants got royally fucked over in that deal.

[Dom182]

Do the assistants at still get commissions in CA

I worked at an ERAC inside a dealership and our hours were 7am-7pm. We were literally running around the whole time. On average we'd have 200 customers a day. That royally sucked, esp. when everyone and their mother came in to get their cars serviced at once and we'd inevitably run out of cars within the first 3 hours. And since it was a Mercedes dealership, all of the customers expected a Mercedes rental (because the car salesmen told them that when they bought the car), when we only had about 8 Mercedes total in our fleet. What a joke. They couldn't handle a Toyota Camry for one day that they would just park at their office and maybe drive to lunch. Plus, I would be there to check these people into their cars before they went to work and I'd still be there checking them out of their cars at the end of their workday. God that was a horrible experience.

[I WAS THERE]

Your hours in a typical branch should be 7:15AM until 6:30 (when you actually leave). The only way I ever got lunch in rental was to just leave. I said fuck it - half the time they didn't even realize I was gone because everyone was so busy running around with no leadership. You will find a lot of that at ERAC - (non leaders).Ass. Managers are exempt from commission and car privledges. Fuck ERAC

Don't forget all the hours you give to ERAC that you don't get paid for. Here are some of the examples that happened to me.

We would have a luxury car res first thing in the morning the next day, but as usual no luxury car on the lot. So, my dipshit BM would ask me wake up an hour early, drive my personal car to the branch on the other side of town to pick up the car (leaving my car there) so we would have it for the res. But the kicker is my BM would not let me clock in an hour early even though I was fucking working. Also the poor schmuck (not the BM, usually another MT or AM) who had to drive me back to my car at the end of the day loses his free time. Plus he doesn't get paid for driving me back to my car even though it is job related.

That dipshit auto body customer who is running late would call us late. The douchebag BM would ask me to stay late to help him deliver the car because you know at ERAC you have to treat every asshole body shop like they're the King of England. My piece of shit BM would lock up the branch, CLOCK ME OUT, then we would deliver the car. So I would work for free.

Also, there is no such thing as lunch at ERAC even though you clock out for one. So you really work an 11 hour day but get paid for 10 usually.

Originally Posted by ERAC=lamest job ever

Don't forget all the hours you give to ERAC that you don't get paid for. Here are some of the examples that happened to me.

We would have a luxury car res first thing in the morning the next day, but as usual no luxury car on the lot. So, my dipshit BM would ask me wake up an hour early, drive my personal car to the branch on the other side of town to pick up the car (leaving my car there) so we would have it for the res. But the kicker is my BM would not let me clock in an hour early even though I was fucking working. Also the poor schmuck (not the BM, usually another MT or AM) who had to drive me back to my car at the end of the day loses his free time. Plus he doesn't get paid for driving me back to my car even though it is job related.

That dipshit auto body customer who is running late would call us late. The douchebag BM would ask me to stay late to help him deliver the car because you know at ERAC you have to treat every asshole body shop like they're the King of England. My piece of shit BM would lock up the branch, CLOCK ME OUT, then we would deliver the car. So I would work for free.

Also, there is no such thing as lunch at ERAC even though you clock out for one. So you really work an 11 hour day but get paid for 10 usually.

I was sent out to change customer's tires, jump start their rentals when the idiot left the lights on. I had customers call and complain that the car "just quit and demanding another one be delivered immediately" when I got to those cars, they were merely outta gas. The shit really hit the fan when we charged those peckers for another gas fee!!!