Why I hate ERAC

[barbie]

Yes, all these are true. I've been through ALL of this and more...let me explain...

-65+ hour work weeks (working at an airport location will most definitely get you to work 60+ hours a week)

-"Choice Time" only at my boss's choosing (for sure, this really sucks ass)

-Working from 7:30 am till at least 6pm and still having people complain that we are do not open early enough or stay open late enough when they work 9-5 (I've never heard this before at a home-city branch, but I've heard it at the airport, pretty ridiculous, huh?)

-Insurance customers who have a brand new Ford Explorer in the shop but have an insurance policy that only covers $25/day and don't understand why they can not use coupons, discounts, weekend specials, and corporate discounts on top of their insurance discount to get an Explorer without having to pay anything themselves for it. (Oh, yeah...and throw in the fussy dice for them too at no charge. Some customers just want everything for free)

-Insurance adjusters who think 15 minutes of notice is plenty of time to find a car and pick a customer up from a body shop that is 20 minutes away-one way (Yep, ain't that a bitch)

-Insurance customers don't think they need to have a security deposit-hello why should the insurance company pay for the gas you use and be responsible for the car if you crash it? (I know, isn't that ridiculous? "I thought the insurance company was paying for ALL of it. Stupid asses)

-There are roughly 15,000 MT's in the company... the company is being run by people who have only worked for the company for 0-12 months and they wonder why there are issues??? (Actually, good point)

-Passed MQI and am eligible for promotion to Assistant Manager along with 8 other M.A.s yet there are and have been no Assistant spots open for months (Yeah, it happens. I don't know why the rush for us to grill then)

-Customers LIE (Yes, they do. I once had a lady that YELLED at my branch mgr because she wanted to get her way, stormed out, came back a couple of hours later apologizing and admitted to doing that just to get a free day on her rental. F----g bitch)

-Managers who only poke their heads out of their hidey hole offices to ask if you sold on that customer, what are we sitting at, and what do our rez's look like for the rest of the day? These same managers are no where to be found to write up contracts unless the customer coming in is a guaranteed full boat yee haw! (Yep, it's like, "Move, bitch, get out of the way, this boat's mine")

-Area managers who are never available when you need them then are all over your office and getting in your way when you have no use for them. (Classic)

-You will be exhausted on a regular basis, both physically and mentally (Pretty much, you might even get a tick like a twitch in your eye from all the stress you go through)

-People will blame you for everything: their accident, their crappy car that is not metallic gold with pink zebra striped interior and why does their Chevy Aveo not have power locks and a CD player??? (Yes, very true. I had a customer who complained how the KIA RIO doesn't have power locks or power windows. And when asked what size veh she reserved, she said Economy. Ok, bitch, next time, book a f-----g SCAR or FCAR and stop complaining)

-Co-workers that are made into GODS because of their "sales ability" when EVERYONE knows they are cheating (For sure. I had an Ass...Mgr who would lower the rates so he could include the Basic Coverage and the rate as one. But, hey!! Even though he's shady, "Big Cheeses" love him because he "knows" how to sell)

-Customers who rent from one office, run off with the car, the car must be repo'd and then they wonder why no one else will rent to them (Or why they're in the DNR list)

-Customers who call to tell you they lost the key to their brand new Mazda and don't understand why I am not willing to pay for the tow truck, key cut, and key recompution since it is a computer chip key... (and because I'm expected to feel sorry for your sorry ass because you lost my key)

-Internet rez's that show up 6 hours late for their reservation after they don't have their phone number in the reservation they made and wonder why you don't have their car available (Classic. Too bad so sad. No ph # to be reached at, no rez. I have plenty of people that are waiting for cars AND willing to pay for them right then and there)

-Customers who lie about SOMETHING so they don't have to pay the full cost of their bill (Please see example above "Customers LIE")

-Customers who call you while they are at work to tell you that they are done with the rental and that it is ready to get picked up from their home's driveway at any time...(not any time in this lifetime. You bring it back where you picked it up)

-People who return their vehicles at 6pm and want a ride to the other end of town (Are you f-----g kidding me? Those are the worst)

-To all you ghetto fabulous customers out there: A DEBIT CARD IS NOT THE SAME THING AS A CREDIT CARD - I DO NOT CARE IF THERE IS A VISA/MASTERCARD LOGO ON IT-MY COMPUTER KNOWS IT IS A DEBIT CARD AND MUST BE TREATED AS A CASH RENTAL (Amen to that!!! If you're not smart enough to figure that one out, then don't rent, Mr. Customer)

-People who tell me to call other offices when I don't have a car available for them-thank you why the hell did I never think of that? (No shit! Where are your managers when you need them? And when you don't, they're just in the way)

-The fact that I have 25,000 in student loans so I can rent cars for a living
(Not entirely true. As MTs, we're hired to become Managers some day and practice what we've (hopefully) learned in college. Hey!! I learned how to run a business, not how to deal with unethical managers and pissy customers)

--------------------------------------------------------------------------

Adding to more ERAC downfalls...

-I spend $700 a month on an apartment I am only at to sleep in (entirely true, except for what? ONE day a week that I can FINALLY call MINE. Yee haa!)

-I never see my fiance, or my family, or my pets (or my friends, or pay my bills, or go to the doctor, or have a life outside of work...)

-Work/Life balance? Riiiiight... what they don't tell you during your three interviews is that their idea of work/life balance is all work and no life. (Entirely true.)

-I wake up at 5:45am and go to bed at 10:00pm every single day (Yep. That's your schedule if you work at a home-city branch. Working at an airport branch is ruthless. Mostly go in at about 6 or 7am, MAYBE have a lunch break, maybe not, then leave at about 7pm or 8pm...that's IF they don't need you to go marketing or stay a LITTLE longer to help with the next flight or clean cars.)

-You will live off of take-out food. I have gained about 5 pounds every month that I have worked for the company (I feel the same way. And even though I try to eat healthy (salads for example), I'm pooping pellets for crying out loud.)

-No time or energy to work out (Aha...no time for cardio/yoga/kickboxing/pilates/gym/Denise Austin/Billy Blanks)

-Worrying about work outside of work (especially when you move to management)

-Having nightmares over the weekend about being yelled at by insurance adjusters, cranky body shop workers, cranky insurance customers, and managers who are ticked because your sales aren't stellar. (Very true. I've had numerous ERAC nightmares: "Have we taken the Cherokee to get fixed?", "What? This is a conversion?", and the classic nightmare you have when you see only yourself at the counter with at least 10 to 20 angry customers in front of you waiting for cars. AAAHHHH!!! That's when you know you're overworked)

-Never having cars when I need them (especially when other offices don't want to give up cars)

-Having too many cars when I have no reservations (give them to other offices. Set the example)

-Working Saturdays alone with 10 rez's (ain't that a bitch)

-Having a manager who shows up between 8 and 8:30am when we are supposed to be at work at 7:30am - I am expected to be at work at 7:30. (Yep, but there's ALWAYS somebody in the office with a bigmouth that settles that right away)

-Having a manger that comes in at 8:30am then proceeds to sit in their office and chat on their cell phone all day (or is surfing the internet all f----g day)

-Getting absolutely no credit for all of the work I do just because my sales aren't going that great (This hasn't happened to me. I'm one of those who's not aggressive when it comes to selling DW, but I do a great job getting callbacks and A/Rs done)

-Having to sell people CDW (Ugh!! I f------g hate that part)

-Having my entire performance and promotability be based on CDW sales regardless of all of the other work I do (Not entirely true. Like I said, I'm not aggressive when it comes to selling DW, but my other administrative and customer service skills have helped me get promoted. Note: just because I hate to deal with customers' whining, doesn't mean I don't treat them with respect.)

-Coming in early and having to stay late every single day (Yeah, very true, but I guess that's part of the "Work/Life balance"?)

[Offer me a new job please]

I can totally relate to your post. I can't stand my lazy fat ass manager either. He might be in the office 1 to 2 days a week. I like him as a person but he has to be the laziest guy I've ever seen. He says he goes marketing a lot, that's why he's not in the office but his fleet size has been the same for about 3 years now. Can someone explain that?? A couple of weeks ago, we were told to charge this customer at least $45.00/day for a compact car because she lived 15 minutes away.

Originally Posted by barbie

Yes, all these are true. I've been through ALL of this and more...let me explain...

-65+ hour work weeks (working at an airport location will most definitely get you to work 60+ hours a week)

-"Choice Time" only at my boss's choosing (for sure, this really sucks ass)

-Working from 7:30 am till at least 6pm and still having people complain that we are do not open early enough or stay open late enough when they work 9-5 (I've never heard this before at a home-city branch, but I've heard it at the airport, pretty ridiculous, huh?)

-Insurance customers who have a brand new Ford Explorer in the shop but have an insurance policy that only covers $25/day and don't understand why they can not use coupons, discounts, weekend specials, and corporate discounts on top of their insurance discount to get an Explorer without having to pay anything themselves for it. (Oh, yeah...and throw in the fussy dice for them too at no charge. Some customers just want everything for free)

-Insurance adjusters who think 15 minutes of notice is plenty of time to find a car and pick a customer up from a body shop that is 20 minutes away-one way (Yep, ain't that a bitch)

-Insurance customers don't think they need to have a security deposit-hello why should the insurance company pay for the gas you use and be responsible for the car if you crash it? (I know, isn't that ridiculous? "I thought the insurance company was paying for ALL of it. Stupid asses)

-There are roughly 15,000 MT's in the company... the company is being run by people who have only worked for the company for 0-12 months and they wonder why there are issues??? (Actually, good point)

-Passed MQI and am eligible for promotion to Assistant Manager along with 8 other M.A.s yet there are and have been no Assistant spots open for months (Yeah, it happens. I don't know why the rush for us to grill then)

-Customers LIE (Yes, they do. I once had a lady that YELLED at my branch mgr because she wanted to get her way, stormed out, came back a couple of hours later apologizing and admitted to doing that just to get a free day on her rental. F----g bitch)

-Managers who only poke their heads out of their hidey hole offices to ask if you sold on that customer, what are we sitting at, and what do our rez's look like for the rest of the day? These same managers are no where to be found to write up contracts unless the customer coming in is a guaranteed full boat yee haw! (Yep, it's like, "Move, bitch, get out of the way, this boat's mine")

-Area managers who are never available when you need them then are all over your office and getting in your way when you have no use for them. (Classic)

-You will be exhausted on a regular basis, both physically and mentally (Pretty much, you might even get a tick like a twitch in your eye from all the stress you go through)

-People will blame you for everything: their accident, their crappy car that is not metallic gold with pink zebra striped interior and why does their Chevy Aveo not have power locks and a CD player??? (Yes, very true. I had a customer who complained how the KIA RIO doesn't have power locks or power windows. And when asked what size veh she reserved, she said Economy. Ok, bitch, next time, book a f-----g SCAR or FCAR and stop complaining)

-Co-workers that are made into GODS because of their "sales ability" when EVERYONE knows they are cheating (For sure. I had an Ass...Mgr who would lower the rates so he could include the Basic Coverage and the rate as one. But, hey!! Even though he's shady, "Big Cheeses" love him because he "knows" how to sell)

-Customers who rent from one office, run off with the car, the car must be repo'd and then they wonder why no one else will rent to them (Or why they're in the DNR list)

-Customers who call to tell you they lost the key to their brand new Mazda and don't understand why I am not willing to pay for the tow truck, key cut, and key recompution since it is a computer chip key... (and because I'm expected to feel sorry for your sorry ass because you lost my key)

-Internet rez's that show up 6 hours late for their reservation after they don't have their phone number in the reservation they made and wonder why you don't have their car available (Classic. Too bad so sad. No ph # to be reached at, no rez. I have plenty of people that are waiting for cars AND willing to pay for them right then and there)

-Customers who lie about SOMETHING so they don't have to pay the full cost of their bill (Please see example above "Customers LIE")

-Customers who call you while they are at work to tell you that they are done with the rental and that it is ready to get picked up from their home's driveway at any time...(not any time in this lifetime. You bring it back where you picked it up)

-People who return their vehicles at 6pm and want a ride to the other end of town (Are you f-----g kidding me? Those are the worst)

-To all you ghetto fabulous customers out there: A DEBIT CARD IS NOT THE SAME THING AS A CREDIT CARD - I DO NOT CARE IF THERE IS A VISA/MASTERCARD LOGO ON IT-MY COMPUTER KNOWS IT IS A DEBIT CARD AND MUST BE TREATED AS A CASH RENTAL (Amen to that!!! If you're not smart enough to figure that one out, then don't rent, Mr. Customer)

-People who tell me to call other offices when I don't have a car available for them-thank you why the hell did I never think of that? (No shit! Where are your managers when you need them? And when you don't, they're just in the way)

-The fact that I have 25,000 in student loans so I can rent cars for a living
(Not entirely true. As MTs, we're hired to become Managers some day and practice what we've (hopefully) learned in college. Hey!! I learned how to run a business, not how to deal with unethical managers and pissy customers)

--------------------------------------------------------------------------

Adding to more ERAC downfalls...

-I spend $700 a month on an apartment I am only at to sleep in (entirely true, except for what? ONE day a week that I can FINALLY call MINE. Yee haa!)

-I never see my fiance, or my family, or my pets (or my friends, or pay my bills, or go to the doctor, or have a life outside of work...)

-Work/Life balance? Riiiiight... what they don't tell you during your three interviews is that their idea of work/life balance is all work and no life. (Entirely true.)

-I wake up at 5:45am and go to bed at 10:00pm every single day (Yep. That's your schedule if you work at a home-city branch. Working at an airport branch is ruthless. Mostly go in at about 6 or 7am, MAYBE have a lunch break, maybe not, then leave at about 7pm or 8pm...that's IF they don't need you to go marketing or stay a LITTLE longer to help with the next flight or clean cars.)

-You will live off of take-out food. I have gained about 5 pounds every month that I have worked for the company (I feel the same way. And even though I try to eat healthy (salads for example), I'm pooping pellets for crying out loud.)

-No time or energy to work out (Aha...no time for cardio/yoga/kickboxing/pilates/gym/Denise Austin/Billy Blanks)

-Worrying about work outside of work (especially when you move to management)

-Having nightmares over the weekend about being yelled at by insurance adjusters, cranky body shop workers, cranky insurance customers, and managers who are ticked because your sales aren't stellar. (Very true. I've had numerous ERAC nightmares: "Have we taken the Cherokee to get fixed?", "What? This is a conversion?", and the classic nightmare you have when you see only yourself at the counter with at least 10 to 20 angry customers in front of you waiting for cars. AAAHHHH!!! That's when you know you're overworked)

-Never having cars when I need them (especially when other offices don't want to give up cars)

-Having too many cars when I have no reservations (give them to other offices. Set the example)

-Working Saturdays alone with 10 rez's (ain't that a bitch)

-Having a manager who shows up between 8 and 8:30am when we are supposed to be at work at 7:30am - I am expected to be at work at 7:30. (Yep, but there's ALWAYS somebody in the office with a bigmouth that settles that right away)

-Having a manger that comes in at 8:30am then proceeds to sit in their office and chat on their cell phone all day (or is surfing the internet all f----g day)

-Getting absolutely no credit for all of the work I do just because my sales aren't going that great (This hasn't happened to me. I'm one of those who's not aggressive when it comes to selling DW, but I do a great job getting callbacks and A/Rs done)

-Having to sell people CDW (Ugh!! I f------g hate that part)

-Having my entire performance and promotability be based on CDW sales regardless of all of the other work I do (Not entirely true. Like I said, I'm not aggressive when it comes to selling DW, but my other administrative and customer service skills have helped me get promoted. Note: just because I hate to deal with customers' whining, doesn't mean I don't treat them with respect.)

-Coming in early and having to stay late every single day (Yeah, very true, but I guess that's part of the "Work/Life balance"?)

You said a lot here and your experiences unfortunately are not unique. This place breeds a culture of back-stabbing, lying, drinking, and ass-kissing to the nth degree. They do this to their "valued employees" day in and day out. Make a minor mistake today? No problem, they will remember that mistake and then can your ass right when your about to be fully vested.

When you get a job with this company, it is best to have a resume ready in case your booted out. Thanks for nothing, Jeff Bradley pinhead.

Explaining debit and credit cards is the best.....Its like telling them the sky is falling they cant fucking belive it. To end this conversation is my favorite, me "ma'am this is a debit card, it works like cash" bitch "its a CREDIT or DEBIT card" me "if you take all the cash out of your account will your card still work?" bitch "..........no......" I love the look on their face when it hits them they are retarded.

[Ralph35]

Originally Posted by Unregistered

Explaining debit and credit cards is the best.....Its like telling them the sky is falling they cant fucking belive it. To end this conversation is my favorite, me "ma'am this is a debit card, it works like cash" bitch "its a CREDIT or DEBIT card" me "if you take all the cash out of your account will your card still work?" bitch "..........no......" I love the look on their face when it hits them they are retarded.

Teach them a lesson and run an autho on the debit.

[Popper1977]

You've covered every aspect. Especially the area where your contributions to the office don't get recognized if your CDW sales are below 90, even if you are the most dedicated, organized, hard-working employee.

Originally Posted by barbie

Yes, all these are true. I've been through ALL of this and more...let me explain...

-65+ hour work weeks (working at an airport location will most definitely get you to work 60+ hours a week)

-"Choice Time" only at my boss's choosing (for sure, this really sucks ass)

-Working from 7:30 am till at least 6pm and still having people complain that we are do not open early enough or stay open late enough when they work 9-5 (I've never heard this before at a home-city branch, but I've heard it at the airport, pretty ridiculous, huh?)

-Insurance customers who have a brand new Ford Explorer in the shop but have an insurance policy that only covers $25/day and don't understand why they can not use coupons, discounts, weekend specials, and corporate discounts on top of their insurance discount to get an Explorer without having to pay anything themselves for it. (Oh, yeah...and throw in the fussy dice for them too at no charge. Some customers just want everything for free)

-Insurance adjusters who think 15 minutes of notice is plenty of time to find a car and pick a customer up from a body shop that is 20 minutes away-one way (Yep, ain't that a bitch)

-Insurance customers don't think they need to have a security deposit-hello why should the insurance company pay for the gas you use and be responsible for the car if you crash it? (I know, isn't that ridiculous? "I thought the insurance company was paying for ALL of it. Stupid asses)

-There are roughly 15,000 MT's in the company... the company is being run by people who have only worked for the company for 0-12 months and they wonder why there are issues??? (Actually, good point)

-Passed MQI and am eligible for promotion to Assistant Manager along with 8 other M.A.s yet there are and have been no Assistant spots open for months (Yeah, it happens. I don't know why the rush for us to grill then)

-Customers LIE (Yes, they do. I once had a lady that YELLED at my branch mgr because she wanted to get her way, stormed out, came back a couple of hours later apologizing and admitted to doing that just to get a free day on her rental. F----g bitch)

-Managers who only poke their heads out of their hidey hole offices to ask if you sold on that customer, what are we sitting at, and what do our rez's look like for the rest of the day? These same managers are no where to be found to write up contracts unless the customer coming in is a guaranteed full boat yee haw! (Yep, it's like, "Move, bitch, get out of the way, this boat's mine")

-Area managers who are never available when you need them then are all over your office and getting in your way when you have no use for them. (Classic)

-You will be exhausted on a regular basis, both physically and mentally (Pretty much, you might even get a tick like a twitch in your eye from all the stress you go through)

-People will blame you for everything: their accident, their crappy car that is not metallic gold with pink zebra striped interior and why does their Chevy Aveo not have power locks and a CD player??? (Yes, very true. I had a customer who complained how the KIA RIO doesn't have power locks or power windows. And when asked what size veh she reserved, she said Economy. Ok, bitch, next time, book a f-----g SCAR or FCAR and stop complaining)

-Co-workers that are made into GODS because of their "sales ability" when EVERYONE knows they are cheating (For sure. I had an Ass...Mgr who would lower the rates so he could include the Basic Coverage and the rate as one. But, hey!! Even though he's shady, "Big Cheeses" love him because he "knows" how to sell)

-Customers who rent from one office, run off with the car, the car must be repo'd and then they wonder why no one else will rent to them (Or why they're in the DNR list)

-Customers who call to tell you they lost the key to their brand new Mazda and don't understand why I am not willing to pay for the tow truck, key cut, and key recompution since it is a computer chip key... (and because I'm expected to feel sorry for your sorry ass because you lost my key)

-Internet rez's that show up 6 hours late for their reservation after they don't have their phone number in the reservation they made and wonder why you don't have their car available (Classic. Too bad so sad. No ph # to be reached at, no rez. I have plenty of people that are waiting for cars AND willing to pay for them right then and there)

-Customers who lie about SOMETHING so they don't have to pay the full cost of their bill (Please see example above "Customers LIE")

-Customers who call you while they are at work to tell you that they are done with the rental and that it is ready to get picked up from their home's driveway at any time...(not any time in this lifetime. You bring it back where you picked it up)

-People who return their vehicles at 6pm and want a ride to the other end of town (Are you f-----g kidding me? Those are the worst)

-To all you ghetto fabulous customers out there: A DEBIT CARD IS NOT THE SAME THING AS A CREDIT CARD - I DO NOT CARE IF THERE IS A VISA/MASTERCARD LOGO ON IT-MY COMPUTER KNOWS IT IS A DEBIT CARD AND MUST BE TREATED AS A CASH RENTAL (Amen to that!!! If you're not smart enough to figure that one out, then don't rent, Mr. Customer)

-People who tell me to call other offices when I don't have a car available for them-thank you why the hell did I never think of that? (No shit! Where are your managers when you need them? And when you don't, they're just in the way)

-The fact that I have 25,000 in student loans so I can rent cars for a living
(Not entirely true. As MTs, we're hired to become Managers some day and practice what we've (hopefully) learned in college. Hey!! I learned how to run a business, not how to deal with unethical managers and pissy customers)

--------------------------------------------------------------------------

Adding to more ERAC downfalls...

-I spend $700 a month on an apartment I am only at to sleep in (entirely true, except for what? ONE day a week that I can FINALLY call MINE. Yee haa!)

-I never see my fiance, or my family, or my pets (or my friends, or pay my bills, or go to the doctor, or have a life outside of work...)

-Work/Life balance? Riiiiight... what they don't tell you during your three interviews is that their idea of work/life balance is all work and no life. (Entirely true.)

-I wake up at 5:45am and go to bed at 10:00pm every single day (Yep. That's your schedule if you work at a home-city branch. Working at an airport branch is ruthless. Mostly go in at about 6 or 7am, MAYBE have a lunch break, maybe not, then leave at about 7pm or 8pm...that's IF they don't need you to go marketing or stay a LITTLE longer to help with the next flight or clean cars.)

-You will live off of take-out food. I have gained about 5 pounds every month that I have worked for the company (I feel the same way. And even though I try to eat healthy (salads for example), I'm pooping pellets for crying out loud.)

-No time or energy to work out (Aha...no time for cardio/yoga/kickboxing/pilates/gym/Denise Austin/Billy Blanks)

-Worrying about work outside of work (especially when you move to management)

-Having nightmares over the weekend about being yelled at by insurance adjusters, cranky body shop workers, cranky insurance customers, and managers who are ticked because your sales aren't stellar. (Very true. I've had numerous ERAC nightmares: "Have we taken the Cherokee to get fixed?", "What? This is a conversion?", and the classic nightmare you have when you see only yourself at the counter with at least 10 to 20 angry customers in front of you waiting for cars. AAAHHHH!!! That's when you know you're overworked)

-Never having cars when I need them (especially when other offices don't want to give up cars)

-Having too many cars when I have no reservations (give them to other offices. Set the example)

-Working Saturdays alone with 10 rez's (ain't that a bitch)

-Having a manager who shows up between 8 and 8:30am when we are supposed to be at work at 7:30am - I am expected to be at work at 7:30. (Yep, but there's ALWAYS somebody in the office with a bigmouth that settles that right away)

-Having a manger that comes in at 8:30am then proceeds to sit in their office and chat on their cell phone all day (or is surfing the internet all f----g day)

-Getting absolutely no credit for all of the work I do just because my sales aren't going that great (This hasn't happened to me. I'm one of those who's not aggressive when it comes to selling DW, but I do a great job getting callbacks and A/Rs done)

-Having to sell people CDW (Ugh!! I f------g hate that part)

-Having my entire performance and promotability be based on CDW sales regardless of all of the other work I do (Not entirely true. Like I said, I'm not aggressive when it comes to selling DW, but my other administrative and customer service skills have helped me get promoted. Note: just because I hate to deal with customers' whining, doesn't mean I don't treat them with respect.)

-Coming in early and having to stay late every single day (Yeah, very true, but I guess that's part of the "Work/Life balance"?)

[Offer me a new job please]

Originally Posted by barbie

Yes, all these are true. I've been through ALL of this and more...let me explain...

-65+ hour work weeks (working at an airport location will most definitely get you to work 60+ hours a week)

-"Choice Time" only at my boss's choosing (for sure, this really sucks ass)

-Working from 7:30 am till at least 6pm and still having people complain that we are do not open early enough or stay open late enough when they work 9-5 (I've never heard this before at a home-city branch, but I've heard it at the airport, pretty ridiculous, huh?)

-Insurance customers who have a brand new Ford Explorer in the shop but have an insurance policy that only covers $25/day and don't understand why they can not use coupons, discounts, weekend specials, and corporate discounts on top of their insurance discount to get an Explorer without having to pay anything themselves for it. (Oh, yeah...and throw in the fussy dice for them too at no charge. Some customers just want everything for free)

-Insurance adjusters who think 15 minutes of notice is plenty of time to find a car and pick a customer up from a body shop that is 20 minutes away-one way (Yep, ain't that a bitch)

-Insurance customers don't think they need to have a security deposit-hello why should the insurance company pay for the gas you use and be responsible for the car if you crash it? (I know, isn't that ridiculous? "I thought the insurance company was paying for ALL of it. Stupid asses)

-There are roughly 15,000 MT's in the company... the company is being run by people who have only worked for the company for 0-12 months and they wonder why there are issues??? (Actually, good point)

-Passed MQI and am eligible for promotion to Assistant Manager along with 8 other M.A.s yet there are and have been no Assistant spots open for months (Yeah, it happens. I don't know why the rush for us to grill then)

-Customers LIE (Yes, they do. I once had a lady that YELLED at my branch mgr because she wanted to get her way, stormed out, came back a couple of hours later apologizing and admitted to doing that just to get a free day on her rental. F----g bitch)

-Managers who only poke their heads out of their hidey hole offices to ask if you sold on that customer, what are we sitting at, and what do our rez's look like for the rest of the day? These same managers are no where to be found to write up contracts unless the customer coming in is a guaranteed full boat yee haw! (Yep, it's like, "Move, bitch, get out of the way, this boat's mine")

-Area managers who are never available when you need them then are all over your office and getting in your way when you have no use for them. (Classic)

-You will be exhausted on a regular basis, both physically and mentally (Pretty much, you might even get a tick like a twitch in your eye from all the stress you go through)

-People will blame you for everything: their accident, their crappy car that is not metallic gold with pink zebra striped interior and why does their Chevy Aveo not have power locks and a CD player??? (Yes, very true. I had a customer who complained how the KIA RIO doesn't have power locks or power windows. And when asked what size veh she reserved, she said Economy. Ok, bitch, next time, book a f-----g SCAR or FCAR and stop complaining)

-Co-workers that are made into GODS because of their "sales ability" when EVERYONE knows they are cheating (For sure. I had an Ass...Mgr who would lower the rates so he could include the Basic Coverage and the rate as one. But, hey!! Even though he's shady, "Big Cheeses" love him because he "knows" how to sell)

-Customers who rent from one office, run off with the car, the car must be repo'd and then they wonder why no one else will rent to them (Or why they're in the DNR list)

-Customers who call to tell you they lost the key to their brand new Mazda and don't understand why I am not willing to pay for the tow truck, key cut, and key recompution since it is a computer chip key... (and because I'm expected to feel sorry for your sorry ass because you lost my key)

-Internet rez's that show up 6 hours late for their reservation after they don't have their phone number in the reservation they made and wonder why you don't have their car available (Classic. Too bad so sad. No ph # to be reached at, no rez. I have plenty of people that are waiting for cars AND willing to pay for them right then and there)

-Customers who lie about SOMETHING so they don't have to pay the full cost of their bill (Please see example above "Customers LIE")

-Customers who call you while they are at work to tell you that they are done with the rental and that it is ready to get picked up from their home's driveway at any time...(not any time in this lifetime. You bring it back where you picked it up)

-People who return their vehicles at 6pm and want a ride to the other end of town (Are you f-----g kidding me? Those are the worst)

-To all you ghetto fabulous customers out there: A DEBIT CARD IS NOT THE SAME THING AS A CREDIT CARD - I DO NOT CARE IF THERE IS A VISA/MASTERCARD LOGO ON IT-MY COMPUTER KNOWS IT IS A DEBIT CARD AND MUST BE TREATED AS A CASH RENTAL (Amen to that!!! If you're not smart enough to figure that one out, then don't rent, Mr. Customer)

-People who tell me to call other offices when I don't have a car available for them-thank you why the hell did I never think of that? (No shit! Where are your managers when you need them? And when you don't, they're just in the way)

-The fact that I have 25,000 in student loans so I can rent cars for a living
(Not entirely true. As MTs, we're hired to become Managers some day and practice what we've (hopefully) learned in college. Hey!! I learned how to run a business, not how to deal with unethical managers and pissy customers)

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Adding to more ERAC downfalls...

-I spend $700 a month on an apartment I am only at to sleep in (entirely true, except for what? ONE day a week that I can FINALLY call MINE. Yee haa!)

-I never see my fiance, or my family, or my pets (or my friends, or pay my bills, or go to the doctor, or have a life outside of work...)

-Work/Life balance? Riiiiight... what they don't tell you during your three interviews is that their idea of work/life balance is all work and no life. (Entirely true.)

-I wake up at 5:45am and go to bed at 10:00pm every single day (Yep. That's your schedule if you work at a home-city branch. Working at an airport branch is ruthless. Mostly go in at about 6 or 7am, MAYBE have a lunch break, maybe not, then leave at about 7pm or 8pm...that's IF they don't need you to go marketing or stay a LITTLE longer to help with the next flight or clean cars.)

-You will live off of take-out food. I have gained about 5 pounds every month that I have worked for the company (I feel the same way. And even though I try to eat healthy (salads for example), I'm pooping pellets for crying out loud.)

-No time or energy to work out (Aha...no time for cardio/yoga/kickboxing/pilates/gym/Denise Austin/Billy Blanks)

-Worrying about work outside of work (especially when you move to management)

-Having nightmares over the weekend about being yelled at by insurance adjusters, cranky body shop workers, cranky insurance customers, and managers who are ticked because your sales aren't stellar. (Very true. I've had numerous ERAC nightmares: "Have we taken the Cherokee to get fixed?", "What? This is a conversion?", and the classic nightmare you have when you see only yourself at the counter with at least 10 to 20 angry customers in front of you waiting for cars. AAAHHHH!!! That's when you know you're overworked)

-Never having cars when I need them (especially when other offices don't want to give up cars)

-Having too many cars when I have no reservations (give them to other offices. Set the example)

-Working Saturdays alone with 10 rez's (ain't that a bitch)

-Having a manager who shows up between 8 and 8:30am when we are supposed to be at work at 7:30am - I am expected to be at work at 7:30. (Yep, but there's ALWAYS somebody in the office with a bigmouth that settles that right away)

-Having a manger that comes in at 8:30am then proceeds to sit in their office and chat on their cell phone all day (or is surfing the internet all f----g day)

-Getting absolutely no credit for all of the work I do just because my sales aren't going that great (This hasn't happened to me. I'm one of those who's not aggressive when it comes to selling DW, but I do a great job getting callbacks and A/Rs done)

-Having to sell people CDW (Ugh!! I f------g hate that part)

-Having my entire performance and promotability be based on CDW sales regardless of all of the other work I do (Not entirely true. Like I said, I'm not aggressive when it comes to selling DW, but my other administrative and customer service skills have helped me get promoted. Note: just because I hate to deal with customers' whining, doesn't mean I don't treat them with respect.)

-Coming in early and having to stay late every single day (Yeah, very true, but I guess that's part of the "Work/Life balance"?)

This is the best post I've read on this site. There are a lot of good ones but this is the best. Admin, you should make this a sticky post and put it on all threads!

[vanessa]

YOU GO!!!Everything you said is everything I have wanted to say!!!
Our Managers are unethical I now shake my head..... Writing tickets showing they sold cdw but only to audit the ticket the next day.... Thats a great trick.
Lowering price to throw in the CDW to make a quick sale..... Also forcing customers into taking CDW just because they do not have full coverage....
You cannot make a customers take it, but our manager scares the living hell out of the customers, stating that if there are any scratches tiny rock chips that better get their check books out.... Trust me shes gonna collect....

Also I have had to tell customers their vehicle is just getting washed up in the back, when no SUCH vehicle exists.... It 5 miles away giving a customers a ride home or we are tryinng to stale the customers so they will pay for an upgrade...
NOW THIS IS WHAT I CALL FAST FRIENDLY FORCEFUL SERVICE....

I GOTTA LAUGH.... I PRACTICALLY LIVE AT ENTERPRISE I MIGHT AS WELL BE A CAR SALESMAN WHILE I'M AT IT WASHING CARS AND TELLING CUSTOMERS LIES .................... SIGH************


ENTERPRISE IS A SCAM .... NO LIFE NO FAMILY NO REAL SATIFICATION...

[Enterpriseisfuckedup]

Wallmart and Erac are great companies to be customers at. They fall all over you and prices are affordable. However as an employee you are fuc**D! Just think of yourself as a lemon. They will squeeze you till the very last drop, throw you in the garbage can and find the next lemon and squeeze him the same way. I tell you its pathetic!

[GreenChick]

The worse is not having a cust come in at 6pm...the worst is having a cust walk in at 11:59am on a Saturday (when you close a 12) wanting a ride to a body shop that is 20+ minutes away. Then having her insist you wait for her husband to show up at the body shop to make sure the car looked right. Why in f--k didn’t her husband pick her up from the ERAC office?? Because this would have been way to easy!!
This story is not a lie it happened to me a few weeks ago, and I wanted to kill the stupid woman's husband didn't show up until 12:45!! Some people have no consideration for anyone but them themselves…but yet we can’t do anything but smile and nod!!!