your worst specific example of erac

[slave no more]

Originally Posted by bleedgreen

I had to repo 3 cars in my short stint in rental... I have to tell you, it was the most exciting part of my day. I loved it. Stole them back from a customer's house, work and one of the reference's house. It was great fun. had a theme song and everything, the guy that usually went with me and I would get all pumped up about it. I'm sure it was dangerous and the cars were (2/3) filthy pigs that I didn't want to touch, let alone drive, but it was fun. Miss that. the only thing I miss about rental.

The day a customer swung on me and I put him on the ground was the last day they let me do a repo. Long story, not worth telling but the customer did try to get me arrested. His daughter was on our side (he hit her as well).

Originally Posted by slave no more

The day a customer swung on me and I put him on the ground was the last day they let me do a repo. Long story, not worth telling but the customer did try to get me arrested. His daughter was on our side (he hit her as well).

That sucks, sounds like a scary and sad situation.

My manager was nice enough to realize it wasn't cool to send the woman up to square off with the deadbeat customers, so he just cut keys using dealer key codes and had my escort drop me off at the car and I'd just steal it with the key and drive like a bat out of hell. When I had to take a 15-pak, the guy chased me down the street. Forgot it was rear-wheel drive and had a fun spin out as I left. Damn it was exciting. But I never had to say a word to the reject customers.

My manager had already dropped off cards and left several messages and he knew I loved the thrill of taking our cars back. It was worth the $5 for the key cut just to get the car back then flip it to another branch so the customer wouldn't know where to go to steal it back off the lot. good old days. Never hit a customer. One of my coworkers (guy) got hit by a woman on the way home, she was a lunatic. He stopped the car and told her to walk home...they were driving when she hit him. I'm so glad I don't have to deal with the crazy cash customers anymore.

Another fun time was changing a tire for a woman customer with her two babies in car seats. I showed up in heels and gave her the car I drove and told her she could leave me there with her rental, I'd change the tire. She refused to believe I could change a tire "all by myself" so she stayed and watched as I jacked up her rental and put on the spare. Funny, I didn't even need to, two truck drivers stopped to offer assistance (pays to wear heels and weild a jack), but my dumb ass had a point to prove to the customer so I finished what I set out to do. Manager said I was a wet dream for him because he could send me to do anything. I just like seeing the looks on people's faces when you get your hands dirty in heels and pantyhose. it's fun.

[FailingEnterpriseAdmin]

Originally Posted by bleedgreen

That sucks, sounds like a scary and sad situation.

My manager was nice enough to realize it wasn't cool to send the woman up to square off with the deadbeat customers, so he just cut keys using dealer key codes and had my escort drop me off at the car and I'd just steal it with the key and drive like a bat out of hell. When I had to take a 15-pak, the guy chased me down the street. Forgot it was rear-wheel drive and had a fun spin out as I left. Damn it was exciting. But I never had to say a word to the reject customers.

My manager had already dropped off cards and left several messages and he knew I loved the thrill of taking our cars back. It was worth the $5 for the key cut just to get the car back then flip it to another branch so the customer wouldn't know where to go to steal it back off the lot. good old days. Never hit a customer. One of my coworkers (guy) got hit by a woman on the way home, she was a lunatic. He stopped the car and told her to walk home...they were driving when she hit him. I'm so glad I don't have to deal with the crazy cash customers anymore.

Another fun time was changing a tire for a woman customer with her two babies in car seats. I showed up in heels and gave her the car I drove and told her she could leave me there with her rental, I'd change the tire. She refused to believe I could change a tire "all by myself" so she stayed and watched as I jacked up her rental and put on the spare. Funny, I didn't even need to, two truck drivers stopped to offer assistance (pays to wear heels and weild a jack), but my dumb ass had a point to prove to the customer so I finished what I set out to do. Manager said I was a wet dream for him because he could send me to do anything. I just like seeing the looks on people's faces when you get your hands dirty in heels and pantyhose. it's fun.

bleedgreen, you're alright.

Originally Posted by FailingEnterpriseAdmin

bleedgreen, you're alright.

glad I could get your stamp of approval. I have to have fun, even at my own expense. still waiting on my invitation to pose for your special section of this site. =-)

oh yeah, one more...my first week at ERAC I had to deliver a Cadillac to a customer at a Cadillac dealership... Forgot to have Mr. Supreme-Cockiness sign for his Caddy (was still a deer in headlights and he treated me like crap) and didn't want to tell my boss because I thought I'd get fired for tossing the keys to the most expensive car we had with no signature, just a Driver License number. Filed it away in the open tickets hoping it would all work out...luckily, he dropped the car at the dealership on schedule. I wonder if Mr. Asshole asked for that special VIP deal without a signature or credit card imprint the next time his Caddy was in for service.

[FailingEnterpriseAdmin]

Originally Posted by bleedgreen

glad I could get your stamp of approval. I have to have fun, even at my own expense. still waiting on my invitation to pose for your special section of this site. =-)

I was pretty certain I did already invite you. The invitation certainly still stands.

You can always talk with me through the Private Message system (you'll have to register, although you'll be able to "log out" when you're done and still post anonymously), or you could e-mail me at comments@FailingEnterprise.com (confidentiality assured).

Admin

[Tim O' Tei]

Originally Posted by Unregistered

what about the guy from colchester who left the branch doors open overnight and the safe open aswell. In the morning, the area manager was waiting outside the branch for him to arrive!! not sure if all the cars were still there. He probobly got promoted for doing something as stupid as that.

What about the then Manager of Heathrow who left the keys out and the branch open (allegedly) and had several cars taken?

They moved the idiot to Guildford which was top of all elements of the matrix. After six months his figures had dropped but because the rest of the East Side wre doing crap he was still at the head of the league table and got an Area Managers position. The collective "D'oh!" that was heard from every hard working non-idiot at branch level was deafening.

One of the U1 drivers told me that they went to the Guildford branch once when this guy was there having his breakfast (11.00 ERAC Mean time).

The idiot actually forgot to open his mouth and poured a spoonful of cornflakes down his shirt.

No. I'm not joking.

Ironically this guys cv landed on my desk a few months ago. Needless to say he didn't get a call...

Originally Posted by Tim O' Tei

What about the then Manager of Heathrow who left the keys out and the branch open (allegedly) and had several cars taken?

They moved the idiot to Guildford which was top of all elements of the matrix. After six months his figures had dropped but because the rest of the East Side wre doing crap he was still at the head of the league table and got an Area Managers position. The collective "D'oh!" that was heard from every hard working non-idiot at branch level was deafening.

One of the U1 drivers told me that they went to the Guildford branch once when this guy was there having his breakfast (11.00 ERAC Mean time).

The idiot actually forgot to open his mouth and poured a spoonful of cornflakes down his shirt.

No. I'm not joking.

Ironically this guys cv landed on my desk a few months ago. Needless to say he didn't get a call...

I take it you are talking about Luke Thomas then! So how is the world of recruitment then? Made many sales calls today? How many leads have you go today?

How many times has some HR tart told you they have a PSL? So what type of recruitment services are you selling? IT, sales, engineering? Or are you scraping bottom of the barrell and selling call centre staff temps and data input retards at £5.00 p/hr?

[joely f]

Originally Posted by Unregistered

what about the guy from colchester who left the branch doors open overnight and the safe open aswell. In the morning, the area manager was waiting outside the branch for him to arrive!! not sure if all the cars were still there. He probobly got promoted for doing something as stupid as that.

That was the Assistant Manager, Craig Brown. Was actually quite a funny guy. The manager also got a bollocking even though he was on holiday whenit all happened. Heard at the time fromsome of the lads at colchester that when Craig was sacked BK had to take him back from U199 to the branch and got stuck in traffic for 3 hours. Craig sat there and had the bollocks to tell BK all the times he had taken a bmw home for the weekend, when he was the acting manager, and excatly what he thought of him.

Heard Craig is doing quite well now, good luck to him. He always had a strange attraction to "yellow" though.

The only reason the mistake happened in the first place was because BK had them working till 2300 hrs each day for 2 weeks and so he was just so tired. That is what happens when a company has no respect for its rental staff.

so from two of the stories on here - two guys make the same mistake in leaving the branch open - one gets sacked (craig brown) and one gets promoted (luke thomas).

sounds like erac to me.