Bad Tires

I just want to warn people that are thinking of renting from Enterprise or any other rental company to check their tires and make sure they have suffecient tread wear....
Some dead or seriously injured Enterprise renters wish they had.....

And I just want to warn ERAC employees who are thinking of renting to stupid customers to check their IQ level before putting them into cars.

Of course tread is an issue, rgvgal, but so are a bunch of other things. And my favorite thing to hear when I'd get a car back that had been in an accident was something like "it wasn't my fault, I think the tread is deficient." What's amazing is that many of my cars must have had incredibly deficient tread right from the factory.

The other option, for the customers warned by rgvgal, is to complain to the rental company that they should buy winter tires. Because there's nothing that makes more sense than running out and buying $500 worth of tires per car and having every car's tires switched. I used to hear that all the time from customers who had to drive through snow. My polite response was to mulitply $500 x 100 cars and ask how they would pay for that additional cost.

Check my IQ level? If you are so smart then why don't you check the tread wear and see to it that ERAC put that on their little checklist...... for your information it hasn't snowed here in 70 years.... and I don't THINK the tread was deficient, I know.... experts and the court system determined that....
www.ragarcialaw.com/alert...ental.html

and see how many times that web link can be included in a post.

Rgvgal, you are winning so far.

Relax, rgvgal. I think you're a bit of a clown, but my post had very little to do with your post and it wasn't an attack on you personally. I used your first paragraph as a springboard to attack annoying customers.

My first paragraph wasn't referring to you when I said: "And I just want to warn ERAC employees who are thinking of renting to stupid customers to check their IQ level before putting them into cars." In fact, I agree with you: tread should be checked. It should be checked by both ERAC and the customer before the car leaves the lot. Does that happen? Sadly, not as often as it should.

Actually, I thought what you said was funny and I just wanted to use the same format and write something that would make my fellow ex-ERAC employees chuckle. Ask around, I'm sure you'd find that there are many of us who wish we could have turned away some customers who would fail an IQ test. It was not a suggestion that you should have an IQ test.

In fact, as I point out in my second paragraph, there are MANY issues (including tread) that need to be checked prior to a car leaving the lot. However my main point is stupid customers and not you or your stance on tire tread.

Getting back to the IQ test for a second, here's a couple gems from my glory days that I think will get you laughing again:

-I can think of several people who lacked drivers licenses but still tried to rent. I guess, why would you need a driver's license to drive a vehicle?

-I rented an Impala to a guy who went hunting and was going to put the dead animal in the truck until I convinced him it wouldn't be in his best interest to do that.

-I chased a guy around town who had rented a car and wouldn't pay up. He dumped the car after a couple weeks and two years later tried to rent again and couldn't figure out why I wouldn't give him another vehicle.

-Similarly, a girl called me up and asked if I would rent her a vehicle. I typed her info into the reservation screen and a Do Not Rent notice popped up because she was involved in a conversion in another state. When I said no she was very rude to me.

-A customer showed up to rent a truck and pointed out that it lacked a cap. I told him that we didn't even own a cap for our trucks. He was very upset and felt that he had been promised a cap by someone in the office.

-And my favorite: I rented a van to a guy because his sister had died and he wanted to move her body but not pay a funeral home to do it. I rented him the van. The body was moved.

I would add to this list the story I told about customers who wanted my branch to buy snow-tires for all our cars. Which was silly. On top of that I would also get requests for cellphones, emergency kits, better wipers, etc. In fact, if many of my customer's requests for additional items were honored, no one would be able to afford a rental car.

So take it easy, I wasn't attacking you.

Okay, I think I've adequately defended myself here. What's your judgement, realitycheck?

Catharsis.
I, too, encountered many foolish customers.

This one girl gave me a Sears department store card for deposit. When I told her this isn't a major credit card, she was inclined to disagree. "I use it all the time and I've never had a problem before." I then asked her if she was at Sears when she used it. She said yes. After a few seconds of looking at her and realizing nothing was there, she still didn't understand why I wasn't excepting it.

I eventually put her in a car with bald tires and expired tags and sent her on her way.....
Then I clicked on this link: www.ragarcialaw.com/alert...ental.html
to catch up on some reading...

"Let your conscience be your guide"

"When a ladder was stolen from a store the manager said that further steps would be taken"

Thanks for the judgement, realitycheck.

I've found that the words "major credit card" are confusing to many customers in the three following unclear ways:

"Major"

"Credit"

"Card"

According to my experience with customers, these terms are of a relative nature and bear no resemblance to their commonly accepted meaning.

Declined cards, store credit cards, and people bringing in slips of paper with their cousin's card number were such a common occurence that by the end of my time at ERAC I was telling people to "bring a Visa or Mastercard in their own name with enough room on it to sustain a charge."

If I didn't tell people this and their card declined they would get very upset with me and ask why I hadn't mentioned on the phone that they would need to have room on it. (As if my asking for a credit card was not an indication that I needed... credit).

Conceptually, this is pretty tough stuff.

I always got a kick out of people's reaction when their credit card declined. "Something must be wrong with your system"

Sorry, but I just ran your other 8 credit cards and they all declined too. Perhaps you simply maxed them out and are now mad at me for your abiltiy to spend more money than you have.