They simply don't take care of their vehicles

[One The Way]

Originally Posted by Enter-tHE-Pyramid-Scheme!

Hey lets screw over the people that do want to take damage waiver to help out the branch manager’s paycheck per the branch manager. Here is an unoriginal idea to take them out to a car that has damage and just miss it altogether. When they come back say look good thing you had the damage waiver so we can write up a DX and not take a loss since we didn’t do a proper walk around the last time the car was returned. Be wise consumers so you can enjoy the benefits of the damage waiver. This happens in 09 how about your Group?

Manager approved technique in my office... "lucky you took DW because that tiny scuff would've cost you $$$"

Originally Posted by tryingtoinform

Used to service Entrprise vehicles in NJ. They constantly cut corners when it comes to repairs. Couldn't (with good conscience) continue doing their "dirty" work. They find/found others who will. Usually the franchise oil change places that don't even rotate tires, check for tire wear or alignment problems & have kids & ex-cons doing the work. Most of the vehicles, when 1st brought in, were found to have too much or too little engine oil, loose oil pan plugs, bald tires, tires worn because of no alignments done, missing or loose tie rods/cv joints (something one the kids wouldn't even know what it was if it fell off the vehicle & hit him/her in the head), as well as other problems that these places they take them to wouldn't know diddly about. Also found out that the area Enterprise Dealers/Managers were going to "friends" to have "work" performed at higher prices and were getting kickbacks (info. reported to IRS for further investigation). No wonder ELRAC is having problems. Cars aren't safe or road worthy, their paying too much for less work and basically getting shafted. Of course, corporate office probably doesn't care because the extra $ gets passed onto the customer!

Maintenance is strictly a function of cost. Each branch will try and get away with not doing any mainentence on a vehicle and may leave it at an opportune location for another branch to pick it up. Depending on the severity or the length of the "repair issue", the branch will try to get one more rental out of the unit or "pass it to another branch" to avoid putting maintenance cost against their bottom line. This cycle repeats over and over.

I am certainly no fan of ERAC, however every branch I worked at was very conciencous about maintenance. In fact nearly every time a car was returned for a maintenance issue it was due to customer neglect. They would call in with a flat tire. When they arrived it was very easy to see that the tire was flat because they hit that curb so hard it blew out half of the side wall. Or my favorite....The engine just seized up! Yeah, that happens when you drive off road, bottom out the car and rip a hole in the oil pan and continue running the car until you have pumped all the oil onto the ground.

The only thing that I didn't like was when I was told enterprise does not do tire rotations. Which is not a huge deal if you keep a car for 30,000 miles, unless there is an alignment issue. There are a surprising number of New Car Stock that need an alignment when you pick them up. Most tires they have on rentals are 30,000 mile tires, so it is not dangerous to fail to rotate the tires, just unwise, unless there is an alignment issue.

Originally Posted by ripuoff

Maintenance is strictly a function of cost. Each branch will try and get away with not doing any mainentence on a vehicle and may leave it at an opportune location for another branch to pick it up. Depending on the severity or the length of the "repair issue", the branch will try to get one more rental out of the unit or "pass it to another branch" to avoid putting maintenance cost against their bottom line. This cycle repeats over and over.

Don't be stupid. Maintenance costs are group spread. There is no reason for a branch to not get an oil change or do other routine maintenance. Anyone who has taken their MQI would know this. Oh, wait. Did you even get past your skills test before punching?

[hate the poor]

douche bag.........its the shitty trash ball customers that rag out the vehicles!!!! any normal human would know that. employees can only do so much when a funk ball customer comes back and it smells like they themselves has peed on themselves. sometimes you can only try to make it better.

think about hotel rooms....it like the same thing

[voice of truth]

Originally Posted by Laughing at the Irony

Don't be stupid. Maintenance costs are group spread. There is no reason for a branch to not get an oil change or do other routine maintenance. Anyone who has taken their MQI would know this. Oh, wait. Did you even get past your skills test before punching?

This is true. But it does affect utilization. When branches are "running tight" and have no cars, they will put off the LOFR. By the time you get the oil change done, it may be 1,000 miles overdue or more. Since ERAC cycles cars out every 24k-36k miles, there would be no short term effects. However, knowing this, I would NOT recommend that anyone buy a used car from ERAC.

[voice of truth]

Originally Posted by hate the poor

douche bag.........its the shitty trash ball customers that rag out the vehicles!!!! any normal human would know that. employees can only do so much when a funk ball customer comes back and it smells like they themselves has peed on themselves. sometimes you can only try to make it better.

think about hotel rooms....it like the same thing

Why even rent to these types? You should qualify your customers better. Hold the customer accountable.

[voice of truth]

Originally Posted by voice of truth

This is true. But it does affect utilization. When branches are "running tight" and have no cars, they will put off the LOFR. By the time you get the oil change done, it may be 1,000 miles overdue or more. Since ERAC cycles cars out every 24k-36k miles, there would be no short term effects. However, knowing this, I would NOT recommend that anyone buy a used car from ERAC.

This also would explain why the car gets pushed from branch to branch, especially at 2PM PST when utilization is factored by corporate.

[SoonToBeFree]

Originally Posted by Unregistered

Hey Tryingtoinform.... Your just pissed off because the VR Dept that you used to call for repair auth's caught you trying to scam them when we were spot checking your "repair" work.

Sorry that you no longer have access to your ERAC ATM machine. We have chosen to use a vendor who is honest about the services required to maintain our fleet properly.

I challange you to find another rental company that maintaines their vehicles better than ERAC. Remember, the majority of the other companies do their work in house- not good for the customer.

So you call a regional policy to never authorize the replacement of air filters a good one? We routinely line-off air filters as unauthorized repairs on invoices. I thought it was because we had them "in-house" as we did washer fluid. Nope - they simply don't replace them at all. Ever. Reduces unit costs that way.

[gimmeabreak]

Originally Posted by tryingtoinform

Used to service Entrprise vehicles in NJ. They constantly cut corners when it comes to repairs. Couldn't (with good conscience) continue doing their "dirty" work. They find/found others who will. Usually the franchise oil change places that don't even rotate tires, check for tire wear or alignment problems & have kids & ex-cons doing the work. Most of the vehicles, when 1st brought in, were found to have too much or too little engine oil, loose oil pan plugs, bald tires, tires worn because of no alignments done, missing or loose tie rods/cv joints (something one the kids wouldn't even know what it was if it fell off the vehicle & hit him/her in the head), as well as other problems that these places they take them to wouldn't know diddly about. Also found out that the area Enterprise Dealers/Managers were going to "friends" to have "work" performed at higher prices and were getting kickbacks (info. reported to IRS for further investigation). No wonder ELRAC is having problems. Cars aren't safe or road worthy, their paying too much for less work and basically getting shafted. Of course, corporate office probably doesn't care because the extra $ gets passed onto the customer!

OMG you're so full of shit!