They simply don't take care of their vehicles

[tryingtoinform]

Used to service Entrprise vehicles in NJ. They constantly cut corners when it comes to repairs. Couldn't (with good conscience) continue doing their "dirty" work. They find/found others who will. Usually the franchise oil change places that don't even rotate tires, check for tire wear or alignment problems & have kids & ex-cons doing the work. Most of the vehicles, when 1st brought in, were found to have too much or too little engine oil, loose oil pan plugs, bald tires, tires worn because of no alignments done, missing or loose tie rods/cv joints (something one the kids wouldn't even know what it was if it fell off the vehicle & hit him/her in the head), as well as other problems that these places they take them to wouldn't know diddly about. Also found out that the area Enterprise Dealers/Managers were going to "friends" to have "work" performed at higher prices and were getting kickbacks (info. reported to IRS for further investigation). No wonder ELRAC is having problems. Cars aren't safe or road worthy, their paying too much for less work and basically getting shafted. Of course, corporate office probably doesn't care because the extra $ gets passed onto the customer!

ERAC has an internal program called RPM that tracks recalls that a required to be done. In the group I am more than 35% of the vehicles at one time had a safety recall going on. Then General Manager had made some comments that it was unacceptable but did not hold anyone truly accountable. The result, the recalls never really improved. If something goes wrong is there a huge lawsuit possible, I would think yes.

[Jeahho]

Originally Posted by tryingtoinform

Used to service Entrprise vehicles in NJ. They constantly cut corners when it comes to repairs. Couldn't (with good conscience) continue doing their "dirty" work. They find/found others who will. Usually the franchise oil change places that don't even rotate tires, check for tire wear or alignment problems & have kids & ex-cons doing the work. Most of the vehicles, when 1st brought in, were found to have too much or too little engine oil, loose oil pan plugs, bald tires, tires worn because of no alignments done, missing or loose tie rods/cv joints (something one the kids wouldn't even know what it was if it fell off the vehicle & hit him/her in the head), as well as other problems that these places they take them to wouldn't know diddly about. Also found out that the area Enterprise Dealers/Managers were going to "friends" to have "work" performed at higher prices and were getting kickbacks (info. reported to IRS for further investigation). No wonder ELRAC is having problems. Cars aren't safe or road worthy, their paying too much for less work and basically getting shafted. Of course, corporate office probably doesn't care because the extra $ gets passed onto the customer!

What would be the motivation for Enterprise not to have oil changes done, have too little or too much oil in a car, a loose oil pan plug, etc? Anytime I saw a service shop owner cry it was because some repair coordinator told him to stop calling about air filters and other such bullshit. Confess to your suckdom.

[tryingtoinform]

Originally Posted by Jeahho

What would be the motivation for Enterprise not to have oil changes done, have too little or too much oil in a car, a loose oil pan plug, etc? Anytime I saw a service shop owner cry it was because some repair coordinator told him to stop calling about air filters and other such bullshit. Confess to your suckdom.

It's called greed! Maybe you're part of the kickback scheme? I (I mean Feds) will know soon enough. Obviously, you need to come to grips with your lack of intellignece.

[Dom182]

Greed, how does greed come into it. If we don't maintain the cars the costs build or a major malfuntion occurs and costs more. All of my cars were maintained.

The kickbacks!!! Plus investigation has shown that when a major malfunction has occurred they file insurance claims against whoever they can. Customers, repair shops, etc. 4 such occurrences within last few months by 2 area sites.

[Dom182]

I'm not going to call bullshit because in some groups this may happen. However, I worked in 3 different groups before I left and never had anything like that happen. The closest was a Caddy that blew it's engine. Turned out firestone hadn't refilled the oil when doing a change, and before you say anything it blew within 46 miles of a change that both we and they had a record of.

Not sure where your from and can't say all area site managers are "bad". I guess you were trained right or just had the common sense to keep proper records. The sites that I speak of apparently didn't have their stuff together and the insurance claims were denied due to lack of proper maintenance records and the fact that their stories changed several times to the adjusters. Of course, it was later found that these sites had had numerous personnel turnovers in a short period of time including an individual who was caught stealing credit card info.

[Dom182]

Well I can't say there aren't bad apples in every bunch and Enterprise does seem to have more than it's fair share. The idiots that are doing this are just cutting their own throats.

I'd have to agree with the original poster that ERAC does not take care of its cars. I worked in group 32 and seen numerous cars rented out with over 10000 miles since the last oil change. I've seen my Branch Manager rent out cars where the tires were so bad that the steel belt were sticking out. Whenever a customer would tell us a car sounded like it needed transmission or brake service, my BM would ignore the issue and rent the car out again. Even when an ERAC employee drove and car and said it needed service my BM wouldn't do anything.

My BM sounds like a bad apple but he's a goldenboy who got promoted quickly.