Failing Enterprise Hate Mail #1-25
26 - 50 >>
(new letters get added at the top)
It's easy to send us hate mail: just send an e-mail to
comments2 ((at)) failingenterprise ((dot)) com.
#25. 2006-02-05
Dear Failing Enterprise,
Hey while I won't say that some of the situations
you've presented haven't actually happened, but with re: to
complaint #1, how do you increase your own business? - -By being the
cheapest and most efficient? Or by "hating on"- the business
model that has you still renting; if anything, this web site is
tantamount to why you are mad because you are jealous of the
tenacity at which the agents of Enterprise constantly make quality
business decisions that both keep you renting and staying completely
satisfied by spending more and more of your time and money that
makes them, in a word-genius!
Have fun at Avis or budget and see what kind of
special service they serve up...? While you maybe a business
man not all are successful, at least your here and not still in
India, and by the way how many 7-11's are there in Punjabie..?
#24. 2006-01-16
Dear Failing Enterprise,
If they are so bad why have I have had nothing but
good experiences when renting over a 10 year period? And,
especially, if they are sooo bad, why are they far and away the
number one car rental agency with so many locations.
You don't get there with lousy service. I
think you might of had a bad experience, what company can be free
from that, and now have a wild hair up your butt. Give it a
rest. There a really good company with very many satisfied
customers.
John
#23. 2006-01-14
Dear Failing Enterprise,
You have not idea what you are talking about regarding ERAC. (
Enterprise Rent A Car )
Check out JD Powers and associate they have won several awards
for customer service.
read this book about ERAC. I bet you don't know the company
history
http://www.amazon.com/gp/product/0944641237/qid=1137278064/sr=1-1/ref=sr_1_1/002-9628379-4730404?s=books&v=glance&n=283155
By the way what is wrong with a "FREE UPGRADE" why they offered a
Pick Up Truck. I will talk to you later if you respond to this
email.
Did you know they are the largest rental car company in America
and are still privately held? Buy the book above about Jack
Taylor how one man built and empire.
If you don't like them so much. Go work for them for a week
and we will see what you think after you see what happens behind the
scenes.
B.C.
#22. 2006-01-09
Dear Failing Enterprise,
Buddy, you got no idea how hard we work to make customers happy.
You got no idea how hard our job is. I think I'm going to make
a website about every time you make a mistake at work.
As for cars being at other locations for your reservations, we
have locations everywhere so we can quickly pick up customers where
ever they are. This is a necessary evil that causes us to
spread our inventory thinner. This ensures the customer that
they can be
1. picked up
2. taken to a car
as a company we do not guarantee your car will be at the
location. We do guarantee you we will find you a car.
This is clearly explained on enterprise.com where you said you made
your reservations. Honestly answer, what's easier, going to
your local Enterprise and POSSIBLY getting taken to car or finding
your nearest airport location as most other rent-a-car locations do
not have local branches? Remember, a lot of people can't get
rides to these locations often 30 minutes and up away.
Furthermore, gas isn't free. All we ask is that you return
the tank with the same amount. If there was less than a 1/4 of
a tank it is due to the car just coming back. this is due to the
necessary thinned inventory explained again.
NO COMPANY IS PERFECT, BUT WE TRY DARN HARD!
BJB
#21. 2005-08-24
hey there masked buddy,
just wanted to say, it was quite relevant you didn't posses the
intellect to be "power of attorney" so to speak. But none the less,
you are quite insightful when it comes to IT..or at least web
development for that matter (unless you had third party help for
that too bucko---that would be desperate humility).
i do work as an "M.T." and i feel much you say is true. I
also perceived you as a bi*#h wild'n out on your ex. No
question, you were an employee. Some of your usage and/or
vernacular convincing calls you into question. No more
questions. There is def no need for citing and going into
quotes of your website, cause buddy i could create a perfectly cited
paper/thesis work-of-art proving you into question in front of any
jury of peers (in your poor case of life, prob less than more of
those exist, ha)..so bi#*h no more questions. YOU WORKED
THERE!!! the word admin is all i have to say!
also, why try to get such notoriety for a weak ass website.
it is very stalking and freakishly amateur. no imagination, pictures
of the corp office were the only thins that peaked my interest but
the captions didn't explain how much money went into
that...etc...come on bro, amateur at best...you gotta take advantage
of the capital spent for lavish things and ask why not on others...duh..journalism
101 you dumb-ass communications major..uh duh!!!! ha i love laughin
at how elementary and poorly versed you are.
any way, you were just in it for the right, the good of things!
the do-gooder mentality. so why do you post an "about myself
section" is this whole thing about you, and how great you are at
causin an uproar that no one ever hears except laughin employees
that agreee with you.....
listen dick face...no its not...i would fucking nock you out with
one quick left you little whining bitch. your life
sucks...this site st 3rd rate..and you never got famous... you whish
you had my uncles a's money mother fucker.
sincerely fuck off
#20. 2005-08-22
Dear Failing Enterprise,
While I can empathize with your frustration over the time lost
waiting for a rental car, your assertion that no other industry in
the travel/hospitality business overbooks their resources is wholly
inaccurate, and reflects a rather naive understanding of business in
general.
I used to work for Marriott Hotels, and I can tell you that the
number of nights the hotel was overbooked vastly outnumbered the
nights that it was not. The reason for this is quite simple:
the customer has no obligation to fulfill his/her end of the
agreement. Therefore, if the hotel, or in this case the rental
car industry, only books the number of reservations to match its
available rooms/cars the business will soon find itself hemorrhaging
massive amounts of money because of dishonest, forgetful or absent
people. Moreover, how happy would it make you to sit in a
rental office and have someone tell you, "I would like to rent you
that car over there, sir, but that's reserved for two days from
now."
Attempts to make customers leave a deposit with a reservation to
insure their agreement have been met with massive popular
disapproval, so what would you have the industry do? In a
capitalist society, businesses are only good businesses if they MAKE
MONEY. Sorry if that doesn't live up to your ideals of
fairness and equality, but it's just the fact of the matter
Really, it sucks that you've had such an awful experience with
renting a car, but get over it and rent from Hertz or Avis next
time.
Sincerely,
Ryan Forber
#19. 2005-07-26
Dear Failing Enterprise,
My boyfriend works for a branch of Enterprise in Illinois and I
think this website is unreal. Business is business, and all
businesses are in it to make money off of other people. I do
not think that Enterprise is a bad company, and support my boyfriend
in working there. They learn how to be salesman and women,
part of life.
I think you guys are ridiculous for whining about wasting time by
waiting and so forth. Suck it up, have you ever rented a car
from Hertz or another Rental Company? There are always
glitches and waiting periods. It's called life.
Supporter of Enterprise
#18. 2005-06-22
Dear Failing Enterprise,
It is amazing to me how many of you are bitter that you could not
make the cut within the company. Instead of pointing the
finger at Enterprise why don't you look in the mirror. You
where probably all half witted and untrainable. It amazes me
to see my former partners just turn over because you all failed
yourselves..
Current manager and proud to be it.
D.
#17. 2005-06-16
Dear Failing Enterprise,
What's funny about this site. Is that reading it is, is
like reading a long book. Written by one person. It's
the tone that's giving you away man. I'm sure you have some
beef with enterprise, but what gives you away, is that the tone and
language of every letter is exactly the same, and the truth is all
people, do not write using the same tone and language.
I think you need a new hobby man. Maybe see a doctor.
T.
#16. 2005-05-24
Dear Failing Enterprise,
Alright, I think that this website is full of untrue evil
comments about people that do great justice to our country. My
father has worked at this company for over 25 years and he has
helped many people get to where they need to be. My family
could personally sue you for making this website and quoting people
with things that they never said.
Thank you for your time and patients.
Anonymous.
P.S. You suck!
#15. 2005-05-11
Dear Failing Enterprise,
It's sad that once someone can't handle rental car life & finally
realizes that they're just piss-awful at enterprise, they have to
turn around and blame the whole company who is, as far as I'm
concerned, the only company out there who is willing to take on
students fresh out of university and hand over millions (yes
millions) of dollars worth of inventory for them to run.
They gave you the tools, the training, the trust & the support
and some people just aren't cut out for the large commitment that
goes along with running your own business. Don't blame ERAC,
every company has it's faults & I'm sure when you compare ERAC to
some of the other companies out there who only supply dead end
positions, layoffs, jerk managers, no sense family or teamwork at
the office, I think you realize just how lame your complaints are.
ENTERPRISE NEVER PROMISED TO BE PERFECT only that we would try
harder than any other company to take care of our customers & each
other.
I challenge anyone anywhere to find any company that tries harder
to achieve this. And those of you that are so bitter that
you've been kicked off the island & couldn't make it in the ERAC
fraternity I suggest you grow up & find another job that has less
hours & less responsibility like the starting bagel maker at bite-me
bagels.....sore losers.
Jen
Proudly still @ Enterprise rent-a-car (and doing very well I
might add) in Toronto
#14. 2005-05-10
Dear Failing Enterprise,
You really have way too much time on your hands. Just
because you feel the service you are provided is not the best, I
doesn't speak for the other 5500 offices across the country.
If you are this unhappy, take your business somewhere else.
A.
#13. 2005-02-08
Dear Failing Enterprise,
I've used Enterprise many times and have always had efficient,
courteous service. I suspect you blokes are booger-eating
morons.
J.M.Y.
#12. 2005-01-01
Dear Failing Enterprise,
Do you have nothing better to do with your time?
D.B.
#11. 2004-10-11
Dear Failing Enterprise,
Are you the Unabomber?
Just wondering because you share a lot of the same
characteristics. You are slightly delusional, highly educated,
book smart but not street smart, definitely a loner and socially
inept.
Obviously Enterprise is doing something right if you continue to
rent from them. Otherwise you are a fool for continuing to do
business with them. Are you a fool? Perhaps instead of
airing your grievances in this manner, you should try to talk to one
of their managers. Oh wait, that would require you to be
communicate and you are a social leper.
You must run a great business yourself, perhaps you should let
the world know the name of your business.
Good luck, Matt
#10. 2004-09-27
Dear Failing Enterprise,
get a life. It's nice to see what you do in your free time.
loser!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
K.K.W.
#9. 2004-08-31
Dear Failing Enterprise,
I think I'm going to take J.D. Power and Associates word over
yours. If enterprise is so bad then why is it ranked #1 in
customer service amongst rental car companies every single year?
Why is it the fastest growing and largest rental car company in the
world?
Let's say you have about 1000 winy customers who have posted
their individual horror story on your website....you think that's
conclusive evidence that ERAC fails? Are you kidding? We
see millions of customers per year and the numbers don't lie, it's
the minority of customers who have a bad experience.
Enterprise does take customer service seriously and that's why
promotions are based in a large part on customer service scores.
Do other companies have such a system? ERAC hires a third
party company to call RANDOM customers and check up on the service
and every single month 80% are COMPLETELY SATISFIED.
Is ERAC perfect? Hell no, but its a successful, growing,
industry leading business that provides employment opportunities for
MANY people and makes 80% of its customers happy. Have fun
putting your annoying little comments after every sentence I wrote.
B.E.
#8. 2004-08-31
Dear Failing Enterprise,
I work for ERAC, and just to set the record straight...you're the
kind of customer that we hate. YOU make our jobs difficult,
you have nothing better to do but bitch. If it's so bad, why
don't you walk your lazy ass to another rental company??
Because you're cheap AND lazy.
I hope that office treats you like shit every time you set foot
in there. You're right, we are a bunch of young adults fresh
out of college working harder than you'll ever know trying to make a
living by dealing with ASSHOLES like you everyday.
I hope you take your business somewhere else...It's one thing to
state your opinion about a company so vehemently and no longer use
their services, it's another to talk shit then show your face again
and again.
I'm sorry you're such a pathetic person with a sad life that
allows time to create a website like this...I also hope you make the
decision to walk a little further next time you need a rental car,
pass us up, and take your bitching and whining to another company.
#7. 2004-08-22
Dear Failing Enterprise,
You are exactly the type of person who I would hate to see walk
in my branch! If we could avoid people like you, who complain
about EVERYTHING my job would be ten times less stressful. If
you don't like Enterprise don't rent, drive your own car!!!
Then you wouldn't have to worry about it. But I guess you are
the type of customer who thinks we should kiss your ass and
apologize for things that are beyond our control. It's also
obvious that in your profession you do not work with the public,
otherwise you might be a little more empathetic.
- From a very happy Enterprise employee
KLF
#6. 2004-08-18
Dear Failing Enterprise,
15 bad experiences and you kept going back? Either your an
idiot or one disgruntled employee with lots of time on your hands.
My guess is disgruntled employee because no one could be stupid
enough to have 15 bad experiences and continue to go back.
Obviously your an intelligent person, find something more beneficial
to do with your time.
B.R.
#5. 2004-08-13
Dear Failing Enterprise,
I think that maybe you are too busy making false web pages that
you are late to your meetings. Try working in a branch for a
day and see how you like the pressure from both sides and I
guarantee you will see things differently, working with the public
is not easy in any industry and people can be down right miserable.
This web site is a good example of how one person can think they
have all the answers and not. After all you have only rented
at one branch and you say there are 6000 branches and you are now an
authority on the company. Have you received good service every
time you have gone everywhere else your "busy" life takes you, or do
you have more of these web pages about super markets, banks, post
offices, etc.
Dude get a life and get the real facts before you start trying to
single handedly change a company with your overwhelming lack of
knowledge.
J.H.
#4. 2004-08-02
Dear Failing Enterprise,
As I read through your website and I couldn't help be intrigued
to read each section. As I got closer to the end, it became
more and more clear...You have too much time on your hands.
Maybe you should take more time to understand the business and not
knit-pick at every detail that only effects the way you live your
life.
You mention extra gasoline expenses? How is that? If
you drove your own car you wouldn't have to put gas in it? If
you didn't take the insurance and you got into an accident, first
thing you'd say to yourself is "I should have taken the insurance".
Then you mention the corporate account situation but didn't
really add anything to back it up. You just said it was
higher.. Did you call the branch acting like a new customer
and got prices? Did you go to another branch to get prices as
a "walk up customer"? If you were to actually do research into
it, during peak season, you easily would pay 10-20% higher rate for
your "full" size car than you would if you were a walk-in customer.
So, to make a point like that you should back it up with a little
proof.
As far as the upselling and insurance selling, you can't
continuously bash a business for trying to be profitable.
Every business does something to maximize their dollar.. Go
for an oil change, and you have 7 other things wrong with your car.
Go to McDonalds and it's "would you like to super size your meal.
Go to a restaurant and your always offered side dishes or that
expensive wine that goes great with your meal.
So, to sum it up.. You seem to spend a lot of time
unprofessionally bashing a business that grows year by year.
Whether it be their fleet, their profitability or as you say "their
fleet utilization", this company is growing at record pace.
Your quick little shots and one-liners about the company's way of
doing things is almost borderline childish. And the fact that
you would take time out of your life that seems to be built around a
schedule to do something ! like this leaves me ending this email by
wondering just how strange you are.
R.P.
#3. 2004-07-14
Dear Failing Enterprise,
Sounds like you have nothing better to do...you seem to be as big
a loser as the people you are ripping on. Maybe bigger...not
sure your worth a billion bucks...but I sure would like to be.
Seems this company is pretty much the American way. How are
they different from anyone else? They're not. You seem
to have some talent...why don't you use it to do some good...stop
wasting your energy with them. Most logical people will
realize as I do that you are most likely a real disgruntled customer
or ex-employee. Come on man...chill out.
R.T.C.
#2. 2004-06-28
Dear Failing Enterprise,
GET OVER IT!!!
I would like to know what you do for a living and have you ever
made a mistake?
How long can one person be on a lifelong vengeance, life is too
short to be hateful about one stupid thing.
Don't you have anything better to do?
Have a great day.
J.L.D.
#1. 2004-01-25
Dear Failing Enterprise,
I saw that you built a website full of negative comments about
qualms that you have with Enterprise. I have no affiliation
with them other than the fact that I rent from them.
I have a question for you. Have you ever built a website
that builds up a business that you were pleased with (sites
involving your own business naturally don't count)? If you
haven't, it says something about you.
Maybe you should actually try focusing on the good things in
situations rather than the bad. This site strikes me as
something designed by people who just can't quite be happy with
life; designed by people who believe that nothing in this life is
allowed to be imperfect even though they, themselves, hardly are
perfect.
Sincerely,
A person who has rented from enterprise and had no real problems
P.S. Have you ever written a letter to a company about a job well
done? If not, then you don't really deserve to have us
consider your bad mail as viable.
D.D.
More on Enterprise car rental at the Failing Enterprise home page. |
