Failing Enterprise Hate Mail #26 - 50
<< 1-25
(new letters get added at the top)
It's easy to send us hate mail: just send an e-mail to
comments2 ((at)) failingenterprise ((dot)) com.
#47. 2007-12-04
Dear Failing Enterprise,
i actually like reading all the stupid messages and writing alot
of truth we as employees cant say to customers faces. but this
website will let me beable to speak the truth about hard we work and
how stupid people are.
thankx sucka
#46. 2007-10-28
Dear Failing Enterprise,
You mentioned how you get "overcharged" with your corporate
account, and how you often spend more money with your corporate rate
than you would if you just booked normally through the website. On
the surface, this looks true, but if you paid a little bit closer
attention to how your account works, you might recognize that even
though your rate looks more expensive than the online rate, it
probably INCLUDES the damage waiver and liability insurance that you
pay an additional price for every time you rent. So, in reality, it
is probably LESS expensive when you consider adding in the damage
waiver and liability insurance onto the regular rate.
Also, especially at airports, retail rates fluctuate - A LOT. So
let's say your corporate rate is $45/day for a full-size car. The
online price might be $28/day one day, and then depending on
availability, might be $75/day the next day. And since, as you
yourself said, availability can often be limited, most of the time
the regular price will actually be higher.
And finally, if you paid attention during your meeting/phone
conversation with the corporate account manager who set your account
up, you would have probably heard him or her talk about a "best
rate" program. If this concept is too difficult for you to
understand, let me spell it out: You get the BEST RATE. No matter
what the regular rate is, yours will be BETTER. Let's use an
example. You see a car online for $35/day? Your rate might be $31 or
$32 ( i.e., BETTER). You see a car online for ONE DOLLAR a day? Your
rate might be $.90. Do you see where I'm going with this? If you're
so concerned about being "overcharged" when regular rates happen to
be low, why not go with this option?
You advise people to do their research when considering to make a
website similar to yours, and I suggest that you take your own
advice. Everything that you say on your site is true only on the
surface (if at all), and you clearly have no interest in delving any
deeper into why some of these things happen. You just prefer to
believe that "your car is ready but it's simply not here" because we
rented it to someone else first. You fail to realize that it may be
because the car you were going to get has an expired tag and the
renewal is at another branch, or because the airbag light came on
and it isn't safe to rent, or because there's a priority recall on
that car, or simply because the last customer who rented it failed
to bring it back on time. In fact, most of the problems that you
mention are completely out of control of the people who work at
these branches.
We go to work everyday and just try to do the best job we can,
like everyone else (including you).
DJ
#45. 2007-08-29
Dear Failing Enterprise,
This is clearly the most narrow minded website on the planet.
Your arguments are weak and your website lacks coherent thought. I'm
sure if we met on the street I find the owners manual to my
refrigerator more interesting than listening to your incoherent
babble about how ERAC has made your life miserable. Since you seem
to like using Seinfeld in your argument you should take some advice
from him and become the master of your own domain.
Sincerely,
R.L.
#44. 2007-07-27
Dear Failing Enterprise,
You know what, You kill me. Largest paints a big target huh. Best
in the world, you are just a small man, with a smaller unit. Just go
crawl under a rock. Its a joke. I could put up a failing starbucks
sight, and you know what, minions would flock because why... they
are the biggest. Go back to your minimum wage job, and rent some
porn Loser
WA
#43. 2007-01-14
Dear Anonymous Ranting Person,
Your site gives a rare peak inside the mind of a true
passive-aggressive. So you got cheated out of a few bucks. So you
wasted 10 minutes here, 10 minutes there over various hassles. The
only reason these problems were repeat problems is because your
dumb-ass kept going back to ERAC. Hello......there are other
transportation options out there.
Your passive nature comes out in face-to-face situations where
you let the ERAC staff walk all over you and treat you like crap.
Your aggressive side comes out in the form of psychotic internet
rantings.
I have used ERAC a couple times with good customer service. In
recent years, I have gone to other companies mainly because I have
found better rates. But guess what....that's how a free market
works. If ERAC's problems are truly pandemic, as opposed to isolated
incidents, they will fail all on there own.
If you think your ERAC experience was horrible, good luck buying
a car. Car salesmen are much worse. In fact, I don't recommend it
for you. First, seek professional counseling. You need to learn how
to be more assertive in situations like this. Then, maybe buy a car,
but only with a friend tagging along.
On the other hand, maybe you are just a disgruntled ex- or
current employee. In which case, that is a whole different agenda.
Your anonymity strongly supports this possibility.
Either way, you have in no way discouraged me from considering
ERAC in the future. I have no incentive to believe the rantings of
an anonymous person when I am perfectly capable of going by my own
experience and ability to negotiate even the simplest contract.
Seek help my friend,
R. W. Melnick
Shorewood, WI
#42. 2006-09-19
Dear Failing Enterprise,
FUCK YOU!
#41. 2006-09-12
Dear Failing Enterprise,
I noticed that even when someone politely disagrees with the
assumptions of this website, it goes to Hate Mail, so I guess that
is where this will go.
My son has worked for enterprise in the North Texas/Dallas area
for about 2 years and has been promoted to Branch Manager. It
was hard washing cars in a tie in 100° weather. The hours are
long. It has taught him a great deal about business and customer
satisfaction.
A lot of what has been said against Enterprise is true on the
surface, but not when you look into it.
1) People have screamed at him because they said Enterprise would
deliver a car. My son had to explain that Enterprise will pick
you up (not deliver). Some of you have had to wait to be
picked up. Unfortunately Enterprise does not have dozens of
people to pick you up, but they will if you can wait. If they
had enough people to pick you up instantly, you could not afford the
rental.
2) If you didn't have Enterprise, you could do what I did as a
younger man. When my car was broken, I walked or bummed a
ride. Believe me, your friends appreciate Enterprise as the
"anti-bum-a-ride" antidote.
3) Insurance agents tell you that you do not need the damage
waiver or liability. With damage waiver, you do not have to
file a claim on a new car that you are not used to driving.
Plus most damage is fender bender types like found in parking lots
and garages. Just hand the keys back to Enterprise upon
returning the car and forget about it. Remember the Fokkers.
4) If an insurance agent tells you not to take insurance, this is
for you. If you total the rental car and God forbid, you total
another car and it is your fault, remember that your are covered UP
TO YOUR LIMITS. Your insurance will cover who you hit and if
anything is left over, they will apply that to the rental car.
Better hope you have enough liability. I am not a lawyer and I am
not giving legal advice, but I am told that you might be able to sue
the insurance agent that told you not to take it, "you are fully
covered". My understanding is that the agent is an authority
figure and expert in the area of insurance in your mind and he may
have mislead you. In any event, your insurance premiums may go
up. The agent is probably not your best friend. He may
actually be in business of making money off of your insurance. Maybe
higher rates are in his best interest.
Besides, what insurance agent would tell you that your insurance
is inadequate. Maybe you would ask why he didn't tell you that when
you were his prospect and not a client. If this is over your
head, just consult an attorney if you have an accident under the
above conditions.
5) Liability insurance, from my understanding, will cover you and
again, you will not have to file with your insurance.
6) Yes, credit cards will cover damages on your rental car.
Again, I am not lawyer but: A) Make sure your credit card payment is
not late. B) Make sure your car is a type that is covered C) Make
sure you read the fine print D) Credit card companies are companies
that are business to make money. Paying $35,000 for a totaled
rental car is not my idea of making money and is probably not theirs
either. There is probably some squirm room. The Devil is
in the details.
7) When you reserve most things, it is reserved and it is held.
From my experience, you also have to pay non-refundable money to
reserve. Since you do not pay money to reserve, the rental car
will rent when you do not arrive on time for sure. Since
companies are there to make money for their owners or stockholders,
what company in their right mind would hold a car for someone who
might not show up when there is a customer on the premises that
wants to rent your reserved car. Remember that "a bird in the
hand is better than two in the bush". It is a hard fact of
life. Your idea of reservations is one reason airlines charge
a lot but still have horrible profits. Enterprise is not
obligated to lose money.
8) Enterprise is one of the best companies to train, to learn how
to run a business and to have on your resume.
9) Enterprise is a sales company that rents cars and fills a much
needed service when the car you love gets sick and needs repair.
10) Rent a car, do not walk and do not bum.
#40. 2006-09-09
Dear Failing Enterprise,
You people seriously don’t have a clue about how a rental car
business works. If you’re so determined that Enterprise is a
“failing enterprise” then please open your own shop and show how
it’s done. Otherwise, might I suggest you find more productive
use with your spare time as you must have a lot of it.
C.N.
#39. 2006-08-16
Dear Failing Enterprise,
Do you know that the leading cause of customer disputes is the
customers failure to read or listen? People only seem to see
and hear what they want. You are definitely that type of
person.
I can not lie and say that I don't work 60 hour weeks or fight a
never ending battle of find the car each day but I enjoy my job.
I have never heard of the CDW rate going up depending on the size of
the vehicle.
Furthermore I am only human and so are you. Of course I
realize that you do not have a meaningful job besides bashing a home
grown American success story but I bet that when you did work you
fucked up on tons of occasions. Maybe even 10 out of 15 times.
I have had some really horrible situations involving customers
but each time I have done everything in my power to make it better.
Why is it that no one can understand that cars are man-made?
Do you plan for your brand new Toyota Camry to all of a sudden stop
working? We definitely don't either, we just roll with the
punches.
Of course I don't agree with how each horror story was handled
but that does not make the company itself a failure. You can
own the best business ever but at the end of the day you do not have
total control over your employees. Even with the most thorough
screening they may have a lapse in judgment.
Relax and get a life!!!!
#38. 2006-07-22
Dear Failing Enterprise,
If Enterprise Rent-a-Car can't meet your expectations, stop going
there. Oh wait, you keep coming back. Let me guess, you
keep coming back probably because...
Reason #1--in all reality, we are probably the closest rental car
company to your home/office/friends house, etc.
Reason #2--you never have ride to the rental car co. and we will
pick your ass up.
Reason #3--we are the cheapest.
Reason #4--your company is paying for it. Hmm...why won't they
pay for any other co?.
Reason #5--your insurance co "makes" you. Meaning, they will only
pay when you rent from Enterprise. Again, I wonder why that is?
Reason #6--You would rather vent your frustrations about a bad
rental experience over a computer terminal than pick up the phone
and actually speak to a manager who may, some day, make your rental
experience more enjoyable....It is perfect! Now you can always be
miserable!
Do we make mistakes? Absolutely. Do we rent cars without gas?
Do we rent "your" full size car reservation to a family whose
personal car just got totaled, is a little shaken up, and walks in
without a reservation? Yes and Yes....
However, will we listen to your complaints, try to fix the
problem, and in the future, try to exceed your expectations so you
continue to rent? Yes. And that is why we are the number
one rental car company in America.
Sincerly, Level III manager, 5 year anniversary next month.
#37. 2006-07-19
Dear Failing Enterprise,
This website is just for all the losers who didn't make it at
Enterprise Rent-A-Car. It's a tough job to accomplish I will
admit, but only the ones who know how to succeed will end up staying
long enough to retire at Enterprise Rent-A-Car. So all you
losers who didn't make it, suck it up!
J.H. 56WW
#36. 2006-07-07
Dear Failing Enterprise,
Relax... it's just a car rental company. Don't lose so much
sleep over it.
Anonymous
#35. 2006-04-27
Dear Failing Enterprise,
Sounds like you work for one of Enterprise's competitors!
Okay, sure you've had some bad times with them; why not use Budget
or Hertz? I don't understand your obsession with this firm
that is so caustic that you would like to help bring it down!!
M.E.
#34. 2006-04-21
Dear Failing Enterprise,
In business and in life when people do not perform at their
duties they can do one of three things: Quit Turn it around and
become a success...or blame everyone else around them for their
failures I'm guessing that you are doing # 3. I am a proud
Enterprise employee and this is a GREAT company. I know that
you created this website because you were an under-performer and
things obviously did not go your way. Grow up, stop being such
a hater and change your miserable attitude!
YOU failed Enterprise, NOT the other way around!
E.P.
#33. 2006-04-12
Dear Failing Enterprise,
This is the most pathetic bullshit I've ever heard. If you
know what your doing, this company will make you a lot of money.
B.T.
#32. 2006-04-07
Dear Failing Enterprise,
I really don't want to spend as much time on this as you have.
I went to this site out of curiosity. I can see that you have
a real problem, not only with Enterprise but, with dealing with life
in general. I couldn't help but notice the section named We're
An Internet Success Story! Sounds like you have quite a
following and you are proud of that. F.Y.I. there have been
many people through history with a large following: Adolf Hitler,
Jim Jones, David Koresh, Charles Manson, Heaven's Gate. Guess
what? They were all mentioned in Newsweek also!
K.E.
#31. 2006-04-02
Dear Failing Enterprise,
You need to find something better to do with your time.
R.S.
#30. 2006-03-22
Dear Failing Enterprise,
You have way too much spare time on your hands, son. Find
something productive to do. Amazing things can happen when you
stop whacking off and leave Mom and Dad’s basement.
N.
#29. 2006-03-06
Dear Failing Enterprise,
Fuck You Hyppocrite! There's not a shade of black or brown
in your neighborhood. Fuckin stupid whiteboy.
(FailingEnterpriseAdmin note: I think this is in
response to my request that we not do immigrant-bashing on the
discussion board)
#28. 2006-02-26
Dear Failing Enterprise,
You have judged a couple of experiences at ONE branch of
Enterprise and gone extremely overboard with this stupid site.
Of course there are going to be mishaps, Enterprise employees are
only human. I have rented from Enterprise once a week every
week for a year and have never experienced anything that you are
talking about. I am a corporate customer, they give me the
nicest vehicles they have on the lot and always offer good
conversation and a smiling face. And by the way if you need a
full tank of gas you should suggest that by calling in your
reservation, speaking to a person and simply asking for a full tank
upon pick-up! If you talk to people about the things you need,
especially at Enterprise, you will get what you are looking for!
Judging by the way you have freaked out I seriously doubt that
you were a "good customer." I think the mere fact that you are
wishing the company to go out of business is pathetic.
Enterprise employs millions of people all over the world-do you hope
to find all of them unemployed? I think all this world needs
is a little patience and a little understanding-it will go a long
way. In general I would suggest that if you are so
dissatisfied don't rent there. End of story--it seems a bit
much this site.
Signed,
A completely satisfied Enterprise Renter!
#27. 2006-02-23
Dear Failing Enterprise,
I've been an Enterprise employee for about a year, a
lowly Management Assistant while I am finishing my MBA at the local
university. I am an employee who doesn't make an extra penny
if 10,000 extra cars get rented in a day. I read a large
portion of the articles on your site, and I must admit, some of the
things you say are true.
I really want you to understand something. I'm
not one of those employees who wakes up in the morning, wondering
about new ways to sell CDW, maybe even role-playing those new ways
with their roommates, or spouses, simply because I really don't want
to rent cars for the rest of my life. Those are the employees
I make fun of...often. I imagine those types of employees
would defend Enterprise simply because they work there. I'm
also not one of those employees though, that doesn't care about how
well they do.
I am typically at ! the top of the performance
lists, and have won several awards and been recognized many times
for my accomplishments (yes, I know, I basically make the company a
lot of money for free). I said that because I imagine you get
a lot of mail from employees fussing at you for your diatribes
against ERAC, which is totally your right to do. I really just
think that most of what I've read is not accurate. You know, I
would bet my job that you are telling the truth, and that you've had
many bad experiences, and have been disrespected by many unethical
managers. I seriously doubt you would make this site unless
what you've gone through was true.
However, I have never met a customer that has had
the smallest fraction of problems you seem to have had. I have
Enterprise friends in 4 different states, six different regions,
that I have asked, and neither have they. (We're all in the
Southeastern US though, not California...but you don't specify parts
of the country in your complaints about ERAC). One thing I
don't get, is how you have made several derogatory references to our
"Insurance," yet admit to being one who has frequently purchased it,
and never damaged a car. Why don't you rely on your own
insurance and save the money you are whining about? You seem
like an intelligent-enough person to understand that. What
would you have to say to the guy that rented from my office last
month, purchased CDW for $14.99/day, totaled the brand new
Trailblazer he rented that my car prep had driven off the dealership
lot earlier in the week, that didn't owe us an extra dime for?
I feel I should be honest with you though, he had the Trailblazer
for 3 full days before that happened, and so he spent 45 bucks and
tax, not 15 bucks and tax. (and yes, that truly happened).. and if
you don't have insurance, why don't you just take responsibility for
the full value of the rental car if you've had such an incredible
track record of safe driving?
No Enterprise employee can ever force you to
purchase it. I'll be honest, I'll try to sell it all day,
because the people that sign my paychecks want me to, but I have
never even purchased it for myself once, as I rent frequently when I
go see my parents (because my dog won't fit into my Jeep).
On a final note, thinking about your site, I just
see you as a person, with such a pathetic, laughable existence, that
has nothing better to do with their time, than to make this
inaccurate, ignorant website, and take the time to send out
postcards to 1900 branches. Unbelievable. My advice to
you, which I guarantee you've heard before, is to just drop it, and
to be a stronger person than to let a rental car company get to you
like you have let ERAC. I mean..think about it....it's a
company that rents cars to people. And here's a newsflash,
which I'm not sure you're aware of. Enterprise is a COMPANY, run by
FLAWED humans, and is in business for PROFIT (to make money).
If you hate Enterprise, it's totally cool. I think
it's safe to say that Andy Taylor won't lose sleep over you renting
somewhere else. Thanks for reading this, have a great week.
Matt
#26. 2006-02-23
Dear Failing Enterprise,
I've gone through your website, you sound like a former employee
who couldn't quite make it out of the MT program. What's the
matter, couldn't figure out the hose, couldn't balance the cash box?
You've got quite a bit of time on your hands. Give us a
call tomorrow, we'll set you up with the weekend special, we'll even
come pick you up, just make sure you have a valid drivers license,
credit card, and proof of insurance. I can't guarantee a
specific vehicle, but I can guarantee a size. Remember, to
qualify for the special you need to have the vehicle for a minimum
of three days; that's one more day than two.
I definitely did not enjoy your website. I have only one
question for you - with your new little website project how do you
have time to succeed in your present job? I encourage you to
reply to this e-mail. I'll go to bat for my company any day of
the week, and for every 10 reasons you knock us down, I'll throw out
20 reasons why we're better, so bring it on!
C.B.
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