Customer Has Police Haul Away Aggressive Enterprise Employee From Workplace

During my 55+ days use of a rental car from Enterprise following a car accident, I received over 80 phone calls to my home and job from the staff about the status of my insurance company providing payments, etc. and when this was going to happen.  My insurance company authorized and paid for 45 days of the rental, and I paid the remaining days as I waited for my car to be repaired.

Although, I did not authorize enterprise to charge my account after 45 days, they continued to charge my account without my consent, continued to call me, finally showing up at my home, even though they had charged my account well beyond the days that I had used the car.

The final issue resulted when enterprise sent an employee to my place of work, while I was caring for a critically ill patient, to demand the keys for the car that was paid for at that time, up to the following Tuesday.  I called the police and had the Enterprise employee escorted from the medical center.  The employee from Enterprise had no authorization to be at my place of employment, or to discuss the matter regarding my contract agreement with the staff at my place of employment.  Reminder, while this is happening Enterprise has charged my account for the day and 3 days beyond this day.

On the third day enterprise called the security officer at work and discussed the entire contract with my employers, informing them that enterprise would be filing a police report, stating that I stole the car, they also threaten the insurance company in the same manner.  My employers had nothing to do with this contract.  My privacy was totally ignored, one of the questions that Enterprise ask, is for an employer and a supervisor's name.  This information should never have been given to Enterprise, neither should they have asked for it.  Needless to say that any promotions or advances that I may have been considered for at work, I can forget.  Reminder, enterprise is being paid while I'm going through this nightmare.

I WILL NEVER RENT FROM ENTERPRISE AGAIN!  Enterprise had my home address, even picked me up from there, so why antagonize me at work?  In a letter that enterprise wrote to my employers following the incident, a Enterprise staff member wrote to my employers and apologized for interrupting me at work, but by this time too much damage was done to me, emotionally and personally.  Finally, Enterprise was paid in full by my insurance company and the additional days which were not covered by the insurance was paid from my personal account, without my consent, authorization, or knowledge until I got a final statement.

More on Enterprise car rental at the Failing Enterprise home page.