Enterprise Rent-A-Car Resources For Attorneys:
I'm interested in creating a more useful
clearinghouse of resources for attorneys dealing with issues
involving Enterprise Rent-A-Car. Of course my goals here are
purely to provide honest and accurate information to the public free
of charge.
I welcome your requests and
suggestions at comments2 ((at)) failingenterprise ((dot)) com.
I'm also available to
attorneys for a no-charge telephone consultation.
I've read most of the tens of thousands of
messages on our
discussion board, including many accusations by customers and
current and former employees.
We now have a complete set of forums on the
discussion board just to discuss these issues.
Our users seem to think these are some possibly fruitful areas of investigation:
Reservations Issues:
-
Offering reservations when there's no hope of
honoring them
-
The "Phantom Upsell", in which a customer is
unknowingly upsold into a more expensive vehicle when Enterprise
knows they have no cars to honor the original reservation
Labor Issues:
-
Unpaid overtime by salaried employees
-
Mandatory overtime by hourly employees
-
Requiring employees to work through unpaid lunch
and break times
-
Timecard falsification by management
Damage and Repair Issues:
-
Falsely charging customers for repairs
-
Overcharging customers for repairs
-
Charging more than one customer for the same
repair
Vehicle Maintenance Issues:
Used Vehicle Resale Issues:
Management Retaliation:
See our
List of Law Firms
Investigating Enterprise Rent-A-Car.
More on Enterprise car rental at the Failing Enterprise home page. |