Enterprise Rent-A-Car Resources For Attorneys:

I'm interested in creating a more useful clearinghouse of resources for attorneys dealing with issues involving Enterprise Rent-A-Car.  Of course my goals here are purely to provide honest and accurate information to the public free of charge.

I welcome your requests and suggestions at comments2 ((at)) failingenterprise ((dot)) com.

I'm also available to attorneys for a no-charge telephone consultation.

I've read most of the tens of thousands of messages on our discussion board, including many accusations by customers and current and former employees.

We now have a complete set of forums on the discussion board just to discuss these issues.

Our users seem to think these are some possibly fruitful areas of investigation:

Reservations Issues:

• Offering reservations when there's no hope of honoring them

• The "Phantom Upsell", in which a customer is unknowingly upsold into a more expensive vehicle when Enterprise knows they have no cars to honor the original reservation

Labor Issues:

• Unpaid overtime by salaried employees

• Mandatory overtime by hourly employees

• Requiring employees to work through unpaid lunch and break times

• Timecard falsification by management

Damage and Repair Issues:

• Falsely charging customers for repairs

• Overcharging customers for repairs

• Charging more than one customer for the same repair

Vehicle Maintenance Issues:

• Delaying or skipping preventive maintenance

• Renting unsafe vehicles to customers

Used Vehicle Resale Issues:

• Selling damaged and totaled vehicles

• Misrepresenting used vehicles bought at auction as former Enterprise rental cars

Management Retaliation:

• Management retaliation against an employee trying to bring attention to any of these issues

See our List of Law Firms Investigating Enterprise Rent-A-Car.

More on Enterprise car rental at the Failing Enterprise home page.